C1 incident
Grants incorrectly deleted
Resolved after 3 hours 47 minutes, affecting Web, on June 23, 2026.
We have resolved an incident that caused some C1 customers to temporarily lose application grants. As a result, affected customers may have experienced loss and re-enrollment of group and access profile membership. Certify tasks targeting the affected grants were also cancelled. We have fixed the underlying issue and are actively restoring cancelled certify tasks. We will provide impacted customers with a summary of membership changes and affected certify tasks within 12 hours. Please contact support with any questions or concerns.
Affected components
Update timeline
- identified Jun 23, 2026, 02:59 AM UTC
We have identified an issue where some customers are experiencing grants being incorrectly deleted. We've rolled back changes to stop impact. We are investigating next steps in each case. We will provide an additional update as soon as possible.
- identified Jun 23, 2026, 04:32 AM UTC
We are continuing to establish next steps in remediation.
- resolved Jun 23, 2026, 06:47 AM UTC
We have resolved an incident that caused some C1 customers to temporarily lose application grants. As a result, affected customers may have experienced loss and re-enrollment of group and access profile membership. Certify tasks targeting the affected grants were also cancelled. We have fixed the underlying issue and are actively restoring cancelled certify tasks. We will provide impacted customers with a summary of membership changes and affected certify tasks within 12 hours. Please contact support with any questions or concerns.
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