C1 incident

Entitlement merge failure with match_baton_id during connector sync

Minor

Resolved after 1 hour 4 minutes, affecting API, on July 20, 2026.

resolved Jul 20, 2026, 11:02 PM UTC

We have confirmed that the issue is resolved following completion of the sync. The issue is now fully resolved.

Affected components

API

identified Jul 20, 2026, 09:58 PM UTC

We have identified an issue where manually configured entitlements that use match_baton_id are not merging correctly with connector-discovered entitlements during syncs. This can result in provisioning failures with the error: "Process post policy provisioning failed with error: unsupported provisioner." We are actively working to mitigate this issue.
monitoring Jul 20, 2026, 10:48 PM UTC

A fix for this issue has been deployed and is currently being monitored. The entitlements will reconcile automatically on subsequent connector syncs. No action is required.
resolved Jul 20, 2026, 11:02 PM UTC

We have confirmed that the issue is resolved following completion of the sync. The issue is now fully resolved.

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