C1 incident
Profile Attribute Processing for File Imports
Resolved after 5 hours 36 minutes, affecting Workflows, on July 21, 2026.
Profile attribute processing is now working as expected for File imports. The issue is now resolved.
Affected components
Update timeline
- investigating Jul 21, 2026, 05:20 PM UTC
We are investigating an issue affecting file imports. Impacted customers may see a "No attributes found" message under User data sources, and replacing a file may result in profile attributes being removed. As a precaution, we recommend avoiding file replacements until this issue is resolved. We are actively investigating the issue and will provide further updates as they become available.
- identified Jul 21, 2026, 05:48 PM UTC
We identified the issue affecting file imports, and a fix is in progress. As a precaution, we still recommend avoiding file replacements until this issue is fully resolved. We will provide further updates as they become available.
- identified Jul 21, 2026, 07:35 PM UTC
The fix is currently being deployed. As a precaution, we still recommend avoiding file replacements until this issue is fully resolved. We will provide further updates as they become available.
- monitoring Jul 21, 2026, 09:13 PM UTC
The fix has been deployed, and we are monitoring the issue.
- resolved Jul 21, 2026, 10:57 PM UTC
Profile attribute processing is now working as expected for File imports. The issue is now resolved.
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