C1 incident
C1 is reported down
Resolved after 45 minutes, affecting API and Web and 1 more, on July 30, 2026.
We have resolved an incident caused by errors in our API. A recent optimization to the API introduced an issue that affected access to the application via web browsers, Terraform, the CLI, and MCP integrations. No customer data was impacted, and automations, connector syncs and provisioning continued to operate normally throughout the incident. We have confirmed that all services are operating normally. We will conduct a full post-incident review to understand the root cause and identify opportunities to prevent similar issues in the future. If you have any questions or concerns, please contact our support team.
Affected components
Update timeline
- investigating Jul 30, 2026, 04:13 PM UTC
We have received several reports of unable to access C1 tenants. Our team is currently investigating.
- identified Jul 30, 2026, 04:22 PM UTC
We identified the issue and are currently working on a fix. We will update the incident once the fix is deployed!
- identified Jul 30, 2026, 04:29 PM UTC
We are currently deploying a fix and will have an update shortly.
- monitoring Jul 30, 2026, 04:43 PM UTC
We have deployed a fix and confirmed UI access is restored. We are currently monitoring.
- resolved Jul 30, 2026, 04:59 PM UTC
We have resolved an incident caused by errors in our API. A recent optimization to the API introduced an issue that affected access to the application via web browsers, Terraform, the CLI, and MCP integrations. No customer data was impacted, and automations, connector syncs and provisioning continued to operate normally throughout the incident. We have confirmed that all services are operating normally. We will conduct a full post-incident review to understand the root cause and identify opportunities to prevent similar issues in the future. If you have any questions or concerns, please contact our support team.
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