Bloomerang Outage History

Started Sep 09, 2026, 09:16 PM UTC· resolved Sep 10, 2026, 01:21 AM UTC

1. investigating Sep 09, 2026, 09:16 PM UTC

   We are aware that some donors may be experiencing errors when attempting to complete donations using ACH bank transfer on various donation and giving forms. This issue is isolated to our customers utilizing Legacy Bloomerang Payments (Stripe Express). Other payment methods are not affected. Our team is actively investigating and working to restore service as quickly as possible.

2. identified Sep 09, 2026, 09:48 PM UTC

   The issue has been identified and is specific to Kindful Fundraising Donation pages. Our team is actively working on a fix to restore ACH as a payment method for affected customers.

3. monitoring Sep 10, 2026, 12:54 AM UTC

   A fix has been implemented and we are monitoring results.

4. resolved Sep 10, 2026, 01:21 AM UTC

   This issue has been resolved.

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Started Aug 19, 2026, 04:02 PM UTC· resolved Aug 19, 2026, 05:29 PM UTC

1. identified Aug 19, 2026, 04:02 PM UTC

   We’re currently experiencing degraded performance issues with one or more of our listed components. Our team has identified the issue and is currently working to restore operations. We apologize for any inconvenience.

2. identified Aug 19, 2026, 04:53 PM UTC

   Performance has improved, but some users may still experience intermittent errors when navigating the application. Our team is actively working to restore performance for all users.

3. monitoring Aug 19, 2026, 05:01 PM UTC

   Application performance looks stable. We are monitoring systems before resolving.

4. resolved Aug 19, 2026, 05:29 PM UTC

   This issue has been resolved.

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Started Aug 04, 2026, 06:00 PM UTC· resolved Aug 04, 2026, 08:15 PM UTC

1. investigating Aug 04, 2026, 06:00 PM UTC

   We're aware that some donation, registration, and auction forms on Bloomerang Fundraising aren't loading correctly, and some supporters may also be experiencing login issues. We're on it and working to restore service as quickly as possible.

2. identified Aug 04, 2026, 06:08 PM UTC

   The issue has been identified, we are working to resolve it as quickly as possible

3. resolved Aug 04, 2026, 08:15 PM UTC

   This issue has been resolved.

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Started Jun 26, 2026, 02:01 PM UTC· resolved Jun 26, 2026, 09:50 PM UTC

1. investigating Jun 26, 2026, 02:01 PM UTC

   We are currently investigating an issue affecting some features for Kindful Fundraising Tools. Certain functionality within KFT may be unavailable or behaving unexpectedly at this time. Our team is actively working to restore full functionality as soon as possible. We will share another update here within 30 minutes. We apologize for the disruption and appreciate your patience.

2. investigating Jun 26, 2026, 02:33 PM UTC

   We are continuing to investigate the issues affecting Kindful Fundraising Tools. At this time, certain functionality within KFT may continue to be unavailable or behaving unexpectedly. Our team is continuing to actively work to restore full functionality as soon as possible. We will share another update here within 30 minutes.

3. investigating Jun 26, 2026, 03:01 PM UTC

   We are continuing to investigate the issues affecting Kindful Fundraising Tools. At this time, certain functionality within KFT may continue to be unavailable or behaving unexpectedly. Our team is continuing to actively work to restore full functionality as soon as possible. We will share another update here within 30 minutes.

4. identified Jun 26, 2026, 03:32 PM UTC

   At this time we have identified the cause of the issues affecting Kindful Fundraising Tools. At this time, certain functionality may continue to be unavailable as we work towards restoring full functionality. We appreciate your patience and apologize for any inconvenience. We will share another update here within 30 minutes.

5. identified Jun 26, 2026, 04:08 PM UTC

   We have identified the cause of the issues affecting Kindful Fundraising Tools. At this time, certain functionality may continue to be unavailable as we work towards restoring full functionality. We appreciate your patience and apologize for any inconvenience. We will share another update here within 30 minutes.

6. monitoring Jun 26, 2026, 05:26 PM UTC

   We have now implemented a fix for the issues affecting Kindful Fundraising Tools and are actively monitoring our systems to confirm full restoration. We appreciate your patience throughout this process and apologize for any inconvenience these issues may have caused.

7. resolved Jun 26, 2026, 09:50 PM UTC

   At this time, the issues affecting Kindful Fundraising Tools have been resolved. We appreciate your patience as we worked to confirm a full resolution and apologize for any inconvenience these issues may have caused.

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Started May 18, 2026, 10:30 PM UTC· resolved May 18, 2026, 10:30 PM UTC

1. resolved May 18, 2026, 11:29 PM UTC

   On Monday, May 18, between approximately 5:45 PM and 7:00 PM Eastern, donors using Bloomerang Fundraising forms may have encountered errors when submitting a payment. Our engineering team identified the cause, deployed a fix, and has confirmed that transactions are processing normally again. We are continuing to monitor closely through Tuesday morning to ensure stability.

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Started Mar 16, 2026, 08:58 PM UTC· resolved Mar 16, 2026, 10:12 PM UTC

1. investigating Mar 16, 2026, 08:58 PM UTC

   We are currently investigating a system-wide performance degradation affecting all products. Users may experience extreme slowness or failures when attempting to log in. Our technical teams are actively investigating the issue to identify the cause and restore normal operations as quickly as possible. We apologize for the inconvenience and will provide further updates as more information becomes available.

2. monitoring Mar 16, 2026, 09:31 PM UTC

   Our technical teams have identified the source of the service pressure and are implementing mitigation measures to restore normal performance. All other products and non-API services are operating normally.

3. monitoring Mar 16, 2026, 09:32 PM UTC

   We are continuing to monitor for any further issues.

4. resolved Mar 16, 2026, 10:12 PM UTC

   Between 3:12 PM and 5:22 PM ET, some users may have experienced intermittent performance issues or delays within the CRM. Our teams have addressed the cause of this degradation, and all systems are now operating normally. We apologize for any inconvenience this may have caused.

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Started Mar 10, 2026, 12:55 PM UTC· resolved Mar 10, 2026, 02:07 PM UTC

1. investigating Mar 10, 2026, 12:55 PM UTC

   We are currently investigating an issue impacting Bloomerang Fundraising users’ ability to log in to the platform.

2. resolved Mar 10, 2026, 02:07 PM UTC

   Earlier today, between approximately 8:35 AM and 9:49 AM ET, some Bloomerang Fundraising users experienced difficulty logging in to the platform. Our team identified that an internal caching service reached capacity, which prevented login requests from being processed successfully. To restore access, we cleared the affected cache, which resolved the issue. As a result, some users may have been prompted to log in again. The underlying cause has been identified and our engineering team is actively working on a permanent fix to prevent recurrence. We will continue to closely monitor the system throughout the day. We apologize for the inconvenience and appreciate your patience.

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Started Feb 20, 2026, 07:01 PM UTC· resolved Feb 20, 2026, 07:01 PM UTC

1. resolved Feb 20, 2026, 07:44 PM UTC

   Kindful (including Bloomerang's Kindful Fundraising Tools) experienced downtime from 2:01 PM to 2:15 PM ET due to server errors. All services have been restored and are functioning normally. Our team is reviewing system stability measures at this time.

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Started Feb 12, 2026, 03:19 PM UTC· resolved Feb 12, 2026, 06:45 PM UTC

1. investigating Feb 12, 2026, 03:19 PM UTC

   We’re currently experiencing degraded performance issues with one or more of our listed components. Our team has identified the issue and is currently working to restore operations. We apologize for any inconvenience.

2. monitoring Feb 12, 2026, 04:13 PM UTC

   A fix has been implemented and we are monitoring results.

3. resolved Feb 12, 2026, 06:45 PM UTC

   This incident has been resolved.

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Started Jan 30, 2026, 05:00 PM UTC· resolved Jan 30, 2026, 06:01 PM UTC

1. investigating Jan 30, 2026, 05:00 PM UTC

   We’re currently experiencing degraded performance issues with one or more of our listed components. Our team has identified the issue and is currently working to restore operations. We apologize for any inconvenience.

2. monitoring Jan 30, 2026, 05:23 PM UTC

   A fix has been implemented and we are monitoring results.

3. resolved Jan 30, 2026, 06:01 PM UTC

   This issue has been resolved.

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Started Jan 09, 2026, 08:53 PM UTC· resolved Jan 09, 2026, 10:03 PM UTC

1. identified Jan 09, 2026, 08:53 PM UTC

   We are experiencing a service disruption with our support chat functionality. If you need assistance with any of our Bloomerang products, please reach out via email or phone. Contact information can be found at https://bloomerang.com/contact/customers/

2. monitoring Jan 09, 2026, 09:00 PM UTC

   At this time, support chat functionality has been restored. We will continue to monitor the situation to ensure continued stability. Thank you for your patience and understanding.

3. resolved Jan 09, 2026, 10:03 PM UTC

   Support chat has remained stable. Monitoring has completed, and this incident is now resolved.

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Started Oct 20, 2025, 04:12 PM UTC· resolved Oct 21, 2025, 01:23 PM UTC

1. identified Oct 20, 2025, 04:12 PM UTC

   We are aware of intermittent performance issues for Bloomerang Fundraising services related to a series of operational issues with our hosting provider. We're actively monitoring and working to mitigate as soon as possible. Please continue to monitor this page for updates.

2. identified Oct 20, 2025, 05:52 PM UTC

   The hosting provider issues continue to impact our services. In addition to Bloomerang Fundraising, customers may now experience problems with the Bloomerang CRM mobile application, including video acknowledgements and pairing credit card readers. We are closely monitoring and will provide updates as the situation changes.

3. identified Oct 20, 2025, 06:52 PM UTC

   1:45pm EDT: We are now experiencing major performance issues affecting Bloomerang Fundraising services and the Bloomerang CRM mobile application. Email sending across all applications (related to our third-party email provider, SendGrid) has been impacted at different times throughout the day. All of these issues are due to ongoing operational problems with our hosting provider. We continue to monitor the situation closely and are reviewing all third-party providers we use for our applications. We will provide updates as the situation develops.

4. identified Oct 20, 2025, 07:46 PM UTC

   3:45pm EDT: We have mitigated a portion of the issues affecting Bloomerang Fundraising services. However, third-party applications we integrate with, including SendGrid for email sending, continue to be heavily impacted. As previously noted, these issues are due to ongoing operational problems with our hosting provider. We continue to monitor the situation closely and will provide updates as the situation develops.

5. monitoring Oct 20, 2025, 09:47 PM UTC

   5:45pm EDT: Our applications have been largely restored and are operating normally. Third-party integrations, including SendGrid for email sending, are showing significant improvement. We will continue to monitor all systems and provide updates if needed.

6. monitoring Oct 20, 2025, 11:18 PM UTC

   7:00pm EDT: All systems have been restored and are operating normally. The operational issues with our hosting provider have been resolved, and our applications and third-party integrations are functioning as expected. We will continue to monitor the situation and will provide a final update tomorrow morning confirming full resolution.

7. resolved Oct 21, 2025, 01:23 PM UTC

   This incident has been resolved. After conducting additional health checks this morning, we've confirmed all systems are continuing to perform normally. As a reminder, if you experience any issues, please contact us at [email protected].

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Started Sep 18, 2025, 04:29 PM UTC· resolved Sep 18, 2025, 04:29 PM UTC

1. resolved Sep 18, 2025, 06:36 PM UTC

   On September 18, 2025, between 12:29PM and 12:49PM ET, Bloomerang CRM experienced an intermittent performance issue potentially impacting general CRM functionality, including but not limited to login access, API operations, donation form processing, and other system features. This issue was promptly identified and remediated. Functionality has been fully restored as of 12:49 PM ET.

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Started Aug 14, 2025, 09:40 PM UTC· resolved Aug 15, 2025, 05:20 PM UTC

1. investigating Aug 14, 2025, 09:40 PM UTC

   We are currently experiencing an issue with the Bloomerang application and users are unable to login. Online forms and emails may be affected during this outage. We apologize for this inconvenience and will be providing an update in the next 30 mins.

2. investigating Aug 14, 2025, 10:23 PM UTC

   We are continuing to investigate this issue. Users will be unable to login until this is resolved. We will provide another update in the next 30 mins.

3. investigating Aug 14, 2025, 11:01 PM UTC

   We are continuing to investigate this issue. Users will be unable to login until this is resolved. We will provide another update as information becomes available.

4. investigating Aug 14, 2025, 11:53 PM UTC

   We are continuing to investigate this issue. Users will be unable to login until this is resolved. We will provide another update as information becomes available.

5. investigating Aug 15, 2025, 12:17 AM UTC

   Users are still unable to login to the Bloomerang application, as well as logging into Qgiv and Bloomerang Volunteer via Bloomerang. Online donation forms are also experiencing issues loading. We apologize for this inconvenience. Another update will be posted in 30 mins.

6. identified Aug 15, 2025, 01:05 AM UTC

   The issue has been identified and we are actively working to release a fix. In the meantime, users are still unable to login to the Bloomerang application, as well as logging into Qgiv and Bloomerang Volunteer via Bloomerang. Online donation forms are also experiencing issues loading. We apologize for this inconvenience and will be providing an update soon.

7. identified Aug 15, 2025, 01:43 AM UTC

   We are continuing to work on a fix for this issue.

8. identified Aug 15, 2025, 02:48 AM UTC

   We are continuing to work on a fix for this issue. In the meantime, users are still unable to login to the Bloomerang application, as well as logging into Qgiv and Bloomerang Volunteer via Bloomerang. Online donation forms are also experiencing issues loading. We will provide another update as information becomes available.

9. identified Aug 15, 2025, 05:55 AM UTC

   We are still continuing to work on a fix for this issue. At this time, users are still unable to login to the Bloomerang application, as well as logging into Qgiv and Bloomerang Volunteer via Bloomerang. Online donation forms are also experiencing issues loading. We will provide another update as information becomes available.

10. identified Aug 15, 2025, 08:05 AM UTC

    We are still continuing to work on a fix for this issue. At this time, users are still unable to login to the Bloomerang application, as well as logging into Qgiv and Bloomerang Volunteer via Bloomerang. Online donation forms are also experiencing issues loading. We appreciate your patience as we continue to work to restore service and will provide another update as information becomes available.

11. monitoring Aug 15, 2025, 09:31 AM UTC

    At this time, we have successfully implemented a fix for the issues affecting the Bloomerang application. All services are now fully restored, and we will continue to monitor the system to ensure stability. We sincerely apologize for any inconvenience this incident has caused and we appreciate your patience as we've worked to to restore service. If you continue to experience issues accessing Bloomerang, please contact us at [email protected]

12. resolved Aug 15, 2025, 05:20 PM UTC

    We have now confirmed that all services are stable and access to Bloomerang remains fully restored. This incident is now resolved. We appreciate your patience and understanding as we worked to resolve this incident and ensure system stability, and we apologize for any inconvenience. If you continue to experience issues accessing Bloomerang, please contact us at [email protected]

13. postmortem Aug 25, 2025, 03:31 PM UTC

    # Overview and Timeline On August 14, 2025, Bloomerang teams identified a critical software bug that would cause unexpected behavior in the CRM product. Upon discovery of this issue, our incident management team made the decision to temporarily disable customer access to the CRM application at 5:35 p.m. ET to prevent users from experiencing degraded service and application instability. We restored temporary access to enable critical integrations with Bloomerang Volunteer and Qgiv to continue functioning properly in the early stages of the incident. This allowed essential automated processes and third-party connections to operate while we continued working on the full resolution; although some donation forms were still impacted. Engineering teams identified the root cause and a fix was tested and deployed. A comprehensive fix was deployed to resolve the application behavior issue, and full service restoration was achieved at 5:19 a.m. ET on Friday morning. Teams continued monitoring to ensure complete resolution and application stability. # Root Cause\(s\) **A software bug within our CRM application code that caused unexpected behavior that required immediate preventative maintenance.** Upon discovery of these issues, teams made the decision to proactively take the system offline rather than risk widespread user experience degradation. # Action Item\(s\) | **Action Item** | **Tentative Completion Date** | | --- | --- | | Audit our development lifecycle to strengthen our release processes. | Friday, 9/26/2025 | | Develop improved rollback procedures for application code changes to reduce service restoration time in future incidents. | Friday, 9/26/2025 | | Document and test emergency maintenance procedures for rapid service isolation when critical application bugs are detected; as an example, this would allow us to keep donation forms operational while blocking user access to the application. | Multiple iterations are needed to solve this item overall, first iteration due by Friday, 9/26/2025 |

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Started Jul 28, 2025, 02:31 PM UTC· resolved Jul 28, 2025, 05:40 PM UTC

1. identified Jul 28, 2025, 02:31 PM UTC

   Some customers may experience difficulty finding constituents using the search bar. Our team is currently working to restore normal performance levels. We apologize for any inconvenience and will post another update once this is resolved.

2. resolved Jul 28, 2025, 05:40 PM UTC

   This issue is resolved.

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Started Jul 10, 2025, 08:05 PM UTC· resolved Jul 10, 2025, 09:55 PM UTC

1. monitoring Jul 10, 2025, 08:05 PM UTC

   We are currently monitoring our systems following intermittent connectivity errors affecting Bloomerang Volunteer. From approximately 3:10 PM to 3:40 PM ET, some users may have encountered 404 errors while attempting to access the platform. At this time, the system appears stable. We will continue to monitor closely and post updates here as we confirm that services are fully restored. If you continue to experience unexpected 404 errors, please contact us at [email protected]

2. resolved Jul 10, 2025, 09:55 PM UTC

   Following close monitoring, we can now confirm that Bloomerang Volunteer has remained stable and is functioning as expected. The earlier connectivity issues have been fully resolved. Thank you for your patience while we monitored the situation. If you experience any further issues, please don’t hesitate to contact us at [email protected]

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Started Jun 26, 2025, 01:46 AM UTC· resolved Jun 26, 2025, 05:20 AM UTC

1. investigating Jun 26, 2025, 01:46 AM UTC

   We have been experiencing intermittent service issues with the CRM application since around 8:30pm EST. Customers may see errors when attempting to login and/or interacting with that application. Our team is currently working to restore functionality. We apologize for any inconvenience. An update will be provided soon.

2. identified Jun 26, 2025, 02:13 AM UTC

   Our teams have identified the root cause of the service disruption. We are currently implementing a fix to restore full functionality. All services remain impacted during this time. We will share another update shortly.

3. identified Jun 26, 2025, 02:37 AM UTC

   Performance has been partially restored while our team continues to resolve this issue. Users may still see errors when interacting with the application. We will provide another update soon.

4. monitoring Jun 26, 2025, 04:37 AM UTC

   A fix has been implemented and we are monitoring results.

5. resolved Jun 26, 2025, 05:20 AM UTC

   This incident has been resolved.

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Started Jun 12, 2025, 06:00 PM UTC· resolved Jun 12, 2025, 06:00 PM UTC

1. resolved Jun 12, 2025, 10:01 PM UTC

   We are aware of the issues with Cloudflare that have been occurring today and are currently monitoring on our end for issues that may stem from some of our hosting providers. Cloudflare is a service many websites (including ours) use to improve performance. When Cloudflare experiences problems, it can cause intermittent errors or disruptions across the internet. If you experience any intermittent errors, please contact us at [email protected]

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Started Jun 10, 2025, 02:49 PM UTC· resolved Jun 10, 2025, 05:24 PM UTC

1. investigating Jun 10, 2025, 02:49 PM UTC

   We are currently experiencing degraded performance with our DonorSearch integration service. Users may notice the Generosity Score fail to refresh when clicking "Update". This is also affecting customers that have requested a DonorSearch Batch Screen service. Our team is actively investigating this issue and will provide updates as they become available.

2. monitoring Jun 10, 2025, 04:24 PM UTC

   A fix has been implemented and we are seeing improved performance of the DonorSearch Generosity Score and Batch Screening services. Our team will continue to monitor the situation.

3. resolved Jun 10, 2025, 05:24 PM UTC

   This issue has been resolved.

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Started May 15, 2025, 03:35 PM UTC· resolved May 15, 2025, 11:00 PM UTC

1. investigating May 15, 2025, 03:35 PM UTC

   We’re currently experiencing degraded performance issues for Bloomerang forms and CAPTCHA validation. Our team actively investigating the issue and is currently working to restore operations. We apologize for any inconvenience. Users may be affected. An update will be provided within 30 minutes.

2. identified May 15, 2025, 04:07 PM UTC

   Our team has identified the cause and we are working to restore operations. Users will continue to encounter issues when attempting to submit and validate forms using CAPTCHA and may encounter brief service interruptions as we work on issue resolution. We apologize for any inconvenience and an update will be provided within 15 minutes.

3. identified May 15, 2025, 04:49 PM UTC

   We've identified the need to implement a change across CRM systems that will require a momentary interruption in CRM services (this will not affect Bloomerang Volunteer nor Qgiv by Bloomerang). Once we've determined the timeframe for the change, we'll provide another update noting a maintenance window.

4. identified May 15, 2025, 05:40 PM UTC

   We are planning to implement a fix for this issue between 1:45-3:45pm ET; during this timeframe customers may experience brief interruptions in the use of CRM services. We will provide an update once the implementation process has started and once completed.

5. identified May 15, 2025, 05:50 PM UTC

   We have begun the implementation process to resolve the degraded performance issues affecting CRM systems. We will provide additional updates once the implementation has been completed.

6. identified May 15, 2025, 06:43 PM UTC

   We have completed the implementation process to resolve the degraded performance issues affecting CRM systems. We are reviewing the results and will provide additional updates once we confirm this has solved the issue.

7. monitoring May 15, 2025, 07:25 PM UTC

   We have tested and reviewed the results, the issue appears to be resolved at this time. We will continue to monitor for the remainder of the day, to ensure all functionality is restored.

8. resolved May 15, 2025, 11:00 PM UTC

   We have monitored this issue thought out the afternoon and confirmed we have restored full functionality across CRM systems. We appreciate your patience while we worked to resolve this issue.

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Started May 05, 2025, 09:38 PM UTC· resolved May 07, 2025, 02:23 PM UTC

1. investigating May 05, 2025, 09:38 PM UTC

   We are currently investigating an issue with Apple Pay not loading for Bloomerang Online Giving Forms. Users are reporting the error message "Something went wrong. Unable to show Apple Pay. Please choose a different payment method and try again" when attempting to donate via Apple Pay. We apologize for any inconvenience and will post updates as soon as we learn more.

2. investigating May 05, 2025, 10:21 PM UTC

   We are continuing to investigate this issue. Users may still see an error when attempting to donate via Apple Pay. We will provide an update as more information becomes available.

3. identified May 06, 2025, 04:42 PM UTC

   Our team has identified the root cause of this issue and is currently working to restore Apple Pay for Online Giving Forms. Users may still experience the error message "Something went wrong. Unable to show Apple Pay". We apologize for any inconvenience. An update will be provided as more information becomes available.

4. identified May 06, 2025, 08:23 PM UTC

   Our team has identified the root cause of this issue and is currently working to restore Apple Pay for Online Giving Forms. We have implemented a temporary fix which will allow Users to successfully make donations via Apple Pay while we continue to resolve the root cause of this issue. We apologize for any inconvenience and will post updates as soon as we learn more.

5. resolved May 07, 2025, 02:23 PM UTC

   Our team has identified and implemented a fix for this issue. Users now have the ability to successfully make donations via Apple Pay on Online Giving Forms.

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Started Apr 23, 2025, 10:03 PM UTC· resolved Apr 24, 2025, 04:22 AM UTC

1. identified Apr 23, 2025, 10:03 PM UTC

   We are currently experiencing a disruption to our email service due to an issue originating with a third-party provider. They are actively working to resolve this matter. If you are trying to reach our Support Team, please email us at [email protected]. We apologize for any inconvenience and will post updates as soon as we learn more.

2. monitoring Apr 24, 2025, 12:18 AM UTC

   We have received word from our third-party provider that our email service should be restored. At this time, we are monitoring to ensure a complete resolution. We apologize again for any inconvenience this issue has caused and appreciate your patience and understanding as our third-party provider worked to restore service.

3. monitoring Apr 24, 2025, 03:07 AM UTC

   At this time, we are continuing to monitor our email functionality to ensure a complete resolution from our third-party provider. We will provide another update here by 10am ET on Thursday, April 24. We apologize again for any inconvenience this issue has caused and appreciate your patience and understanding.

4. resolved Apr 24, 2025, 04:22 AM UTC

   We can now confirm that the issues affecting our email service, which originated from our third-party provider, have been fully resolved. Thank you for your patience and understanding as we worked to confirm a complete resolution.

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Started Apr 16, 2025, 07:24 PM UTC· resolved Apr 16, 2025, 09:10 PM UTC

1. identified Apr 16, 2025, 07:24 PM UTC

   We are currently experiencing a disruption of phone service due to a Zoom outage. Our team is diligently working with our providers to restore service as quickly as possible. If you are trying to reach our Support Team, please email us at [email protected] and if you are trying to reach our Sales Team, please email us at [email protected]. We sincerely apologize for any inconvenience. We will post updates as soon as we learn more.

2. identified Apr 16, 2025, 07:45 PM UTC

   We are continuing to experience a disruption of phone service due to an outage with our provider, Zoom, and are working to restore service as soon as possible. If you are trying to reach our Support Team, please email us at [email protected] and if you are trying to reach our Sales Team, please email us at [email protected]. We sincerely apologize for any inconvenience. We will post another update in 15 minutes.

3. identified Apr 16, 2025, 08:07 PM UTC

   We are continuing to experience disrupted phone service due to an outage with our provider, Zoom. We sincerely apologize again for any inconvenience that this outage may cause and appreciate your patience as we work to restore service as soon as possible. We will post another update here as soon as we have additional information from our provider.

4. monitoring Apr 16, 2025, 08:45 PM UTC

   We are beginning to see performance restored for Zoom. Users are now able to use phone service and we will continue to monitor to confirm this issue is resolved. Please contact [email protected] if you continue to experience issues contacting Support.

5. resolved Apr 16, 2025, 09:10 PM UTC

   At this time, phone service for Zoom has been restored and phone support is available once again. We appreciate your understanding and sincerely apologize for any inconvenience this incident may have caused.

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Started Mar 10, 2025, 03:29 PM UTC· resolved Mar 10, 2025, 05:13 PM UTC

1. investigating Mar 10, 2025, 03:29 PM UTC

   We’re currently experiencing degraded performance issues with loading or editing Email Templates. Our team is investigating the issue and is currently working to restore operations. We apologize for any inconvenience. Users may be affected. An update will be provided within 30 minutes.

2. identified Mar 10, 2025, 04:06 PM UTC

   We have confirmed this issue is due to an incident with an integration partner. Users may experience issues editing email templates, however, email sending functionality remains unaffected. Our team is communicating with our integration partner to diagnose and resolve the issue. We will provide updates as we learn more.

3. monitoring Mar 10, 2025, 04:32 PM UTC

   We have confirmed that a fix for this issue has been implemented and our team is continuing to communicate with our integration partner to ensure performance is restored. We will provide updates as we learn more.

4. resolved Mar 10, 2025, 05:13 PM UTC

   We've continued monitoring this issue and confirmed that functionality has been restored. We appreciate your patience while we worked to resolve this issue.

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Started Jan 23, 2025, 11:39 PM UTC· resolved Jan 24, 2025, 10:01 PM UTC

1. identified Jan 23, 2025, 11:39 PM UTC

   Throughout today, Thursday 1/23/25, we have been experiencing delays with email sending and receiving open/click confirmations from our third-party provider. Our team has identified a solution and is determining a timeline for implementation. At this time, we are not recommending customers to manually retry or reschedule email campaigns. We apologize for any inconvenience this may cause and will provide an update tomorrow.

2. identified Jan 24, 2025, 05:07 PM UTC

   Our team has identified the root issue and currently testing a solution to put in place by end of day. We will provide another update when performance has been restored.

3. monitoring Jan 24, 2025, 08:26 PM UTC

   A fix has been implemented and we are monitoring results. All new mass emails sends should have normal performance. Email tracking and activity should begin populating for emails sent within the past 24 hours

4. resolved Jan 24, 2025, 10:01 PM UTC

   This incident has been resolved.

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