Resolved after 1 hour 43 minutes, affecting CRM - Email Service and CRM Email Templates, on March 10, 2025.
We've continued monitoring this issue and confirmed that functionality has been restored. We appreciate your patience while we worked to resolve this issue.
Affected components
Update timeline
- investigating Mar 10, 2025, 03:29 PM UTC
We’re currently experiencing degraded performance issues with loading or editing Email Templates. Our team is investigating the issue and is currently working to restore operations. We apologize for any inconvenience. Users may be affected. An update will be provided within 30 minutes.
- identified Mar 10, 2025, 04:06 PM UTC
We have confirmed this issue is due to an incident with an integration partner. Users may experience issues editing email templates, however, email sending functionality remains unaffected. Our team is communicating with our integration partner to diagnose and resolve the issue. We will provide updates as we learn more.
- monitoring Mar 10, 2025, 04:32 PM UTC
We have confirmed that a fix for this issue has been implemented and our team is continuing to communicate with our integration partner to ensure performance is restored. We will provide updates as we learn more.
- resolved Mar 10, 2025, 05:13 PM UTC
We've continued monitoring this issue and confirmed that functionality has been restored. We appreciate your patience while we worked to resolve this issue.
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