Bloomerang incident

System Performance Degradation

Resolved after 1 hour 13 minutes, affecting CRM App - crm.bloomerang.co and Volunteer App - volunteer.bloomerang.co and 1 more, on March 16, 2026.

resolved Mar 16, 2026, 10:12 PM UTC

Between 3:12 PM and 5:22 PM ET, some users may have experienced intermittent performance issues or delays within the CRM. Our teams have addressed the cause of this degradation, and all systems are now operating normally. We apologize for any inconvenience this may have caused.

Started
Mar 16, 2026, 08:58 PM UTC
Resolved
Mar 16, 2026, 10:12 PM UTC
Duration
1h 13m
Detected by Pingoru
Mar 16, 2026, 08:58 PM UTC

Affected components

CRM App - crm.bloomerang.coVolunteer App - volunteer.bloomerang.coFundraising App - secure.qgiv.com

Update timeline

  1. investigating Mar 16, 2026, 08:58 PM UTC

    We are currently investigating a system-wide performance degradation affecting all products. Users may experience extreme slowness or failures when attempting to log in. Our technical teams are actively investigating the issue to identify the cause and restore normal operations as quickly as possible. We apologize for the inconvenience and will provide further updates as more information becomes available.

  2. monitoring Mar 16, 2026, 09:31 PM UTC

    Our technical teams have identified the source of the service pressure and are implementing mitigation measures to restore normal performance. All other products and non-API services are operating normally.

  3. monitoring Mar 16, 2026, 09:32 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Mar 16, 2026, 10:12 PM UTC

    Between 3:12 PM and 5:22 PM ET, some users may have experienced intermittent performance issues or delays within the CRM. Our teams have addressed the cause of this degradation, and all systems are now operating normally. We apologize for any inconvenience this may have caused.

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