Bloomerang incident
Delays with email sending and receiving open/click confirmations
Resolved after 22 hours 22 minutes, affecting CRM - Email Service and CRM Email Tracking Statistics, on January 23, 2025.
A fix has been implemented and we are monitoring results. All new mass emails sends should have normal performance. Email tracking and activity should begin populating for emails sent within the past 24 hours
Affected components
Update timeline
- identified Jan 23, 2025, 11:39 PM UTC
Throughout today, Thursday 1/23/25, we have been experiencing delays with email sending and receiving open/click confirmations from our third-party provider. Our team has identified a solution and is determining a timeline for implementation. At this time, we are not recommending customers to manually retry or reschedule email campaigns. We apologize for any inconvenience this may cause and will provide an update tomorrow.
- identified Jan 24, 2025, 05:07 PM UTC
Our team has identified the root issue and currently testing a solution to put in place by end of day. We will provide another update when performance has been restored.
- monitoring Jan 24, 2025, 08:26 PM UTC
A fix has been implemented and we are monitoring results. All new mass emails sends should have normal performance. Email tracking and activity should begin populating for emails sent within the past 24 hours
- resolved Jan 24, 2025, 10:01 PM UTC
This incident has been resolved.
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