Resolved after 6 hours 18 minutes, affecting CRM - Email Service, on April 23, 2025.
We can now confirm that the issues affecting our email service, which originated from our third-party provider, have been fully resolved. Thank you for your patience and understanding as we worked to confirm a complete resolution.
Affected components
Update timeline
- identified Apr 23, 2025, 10:03 PM UTC
We are currently experiencing a disruption to our email service due to an issue originating with a third-party provider. They are actively working to resolve this matter. If you are trying to reach our Support Team, please email us at [email protected]. We apologize for any inconvenience and will post updates as soon as we learn more.
- monitoring Apr 24, 2025, 12:18 AM UTC
We have received word from our third-party provider that our email service should be restored. At this time, we are monitoring to ensure a complete resolution. We apologize again for any inconvenience this issue has caused and appreciate your patience and understanding as our third-party provider worked to restore service.
- monitoring Apr 24, 2025, 03:07 AM UTC
At this time, we are continuing to monitor our email functionality to ensure a complete resolution from our third-party provider. We will provide another update here by 10am ET on Thursday, April 24. We apologize again for any inconvenience this issue has caused and appreciate your patience and understanding.
- resolved Apr 24, 2025, 04:22 AM UTC
We can now confirm that the issues affecting our email service, which originated from our third-party provider, have been fully resolved. Thank you for your patience and understanding as we worked to confirm a complete resolution.
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