Resolved after 9 hours 39 minutes, affecting Blackboard - SaaS - Global, on November 18, 2025.
A fix has been implemented and we are monitoring the results.
Other major vendors with incidents that started within 30 minutes of this one
Affected components
Update timeline
- investigating Nov 18, 2025, 11:55 AM UTC
We are experiencing intermittent issues due to an ongoing outage with our service provider. Our engineers are actively engaged in mitigation efforts alongside the provider to resolve this. We apologize for the disruption and are working for a swift resolution.
- investigating Nov 18, 2025, 12:50 PM UTC
We are continuing to work closely with our service provider to resolve the issue. We will share an ETA as soon as it becomes available.
- investigating Nov 18, 2025, 01:38 PM UTC
We are continuing to work closely with our service provider to resolve the issue. No ETA available as of now and will provide the next update by 9.30 AM ET.
- identified Nov 18, 2025, 02:37 PM UTC
The issue has been identified and a fix is being implemented. No ETA available as of now and will provide the next update by 10.30 AM ET.
- monitoring Nov 18, 2025, 03:06 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 18, 2025, 09:35 PM UTC
This incident has been resolved.
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