Resolved after 1 hour 34 minutes, affecting Blackbaud Luminate Online® and Raiser's Edge®, on February 26, 2026.
A subset of customers are receiving the message "Error saving records" when trying to import or process a global change for constituent data. Our engineers are investigating the issue and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Affected components
Update timeline
- investigating Feb 26, 2026, 04:10 PM UTC
We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
- investigating Feb 26, 2026, 04:12 PM UTC
We are continuing to investigate this issue.
- investigating Feb 26, 2026, 04:16 PM UTC
We are continuing to investigate this issue.
- investigating Feb 26, 2026, 04:21 PM UTC
A subset of customers are receiving the message "Error saving records" when trying to import or process a global change for constituent data. Our engineers are investigating the issue and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
- identified Feb 26, 2026, 05:03 PM UTC
A subset of customers are receiving the message "Error saving records" when trying to import or process a global change for constituent data. Our engineers are investigating the issue and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
- monitoring Feb 26, 2026, 05:37 PM UTC
A subset of customers are receiving the message "Error saving records" when trying to import or process a global change for constituent data. Our engineers are investigating the issue and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
- resolved Feb 26, 2026, 05:44 PM UTC
This incident has been resolved.
Your product runs on more than Blackbaud
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services