Resolved after 2 hours 25 minutes, affecting Financial Edge NXT and Raiser's Edge NXT®, on March 20, 2026.
We have identified an issue with users seeing a blank Citrix Access page and experiencing latency in RE and FE NXT. Our engineers are working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Affected components
Update timeline
- investigating Mar 20, 2026, 01:08 PM UTC
We have identified an issue with users seeing a blank Citrix Access page and experiencing latency in RENXT. Our engineers are working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
- investigating Mar 20, 2026, 01:20 PM UTC
We have identified an issue with users seeing a blank Citrix Access page and experiencing latency in RE and FE NXT. Our engineers are working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
- investigating Mar 20, 2026, 01:22 PM UTC
We are continuing to investigate this issue.
- investigating Mar 20, 2026, 01:22 PM UTC
We have identified an issue with users seeing a blank Citrix Access page and experiencing latency in RE and FE NXT. Our engineers are working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
- resolved Mar 20, 2026, 03:33 PM UTC
This incident has been resolved.
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