Blackbaud incident
Active Issue Alert – Blackbaud NetCommunity™, Blackbaud Altru® - #000669372
Resolved after 1 hour 34 minutes, affecting Blackbaud Altru® and Blackbaud NetCommunity™, on April 16, 2026.
An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Affected components
Update timeline
- investigating Apr 16, 2026, 03:01 PM UTC
We have identified an issue impacting some of our customers where delivery statistics are not updated for jobs that have been sent. We can confirm that email jobs are sending, only the delivery statistics are being delayed. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
- investigating Apr 16, 2026, 03:29 PM UTC
We have identified an issue impacting some of our customers where delivery statistics are not updated for jobs that have been sent. We can confirm that email jobs are sending, only the delivery statistics are being delayed. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
- resolved Apr 16, 2026, 04:36 PM UTC
An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
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