Active Issue Alert – Raiser's Edge NXT - 000671912

Update timeline

1. investigating May 01, 2026, 04:58 PM UTC

   We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

2. investigating May 01, 2026, 05:05 PM UTC

   We are continuing to investigate this issue.

3. investigating May 01, 2026, 05:14 PM UTC

   A subset of customers are experiencing intermittent latency and/or errors when working in Web view. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible.

4. investigating May 01, 2026, 05:18 PM UTC

   A subset of customers are experiencing intermittent latency and/or errors when working in Web view. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible.

5. investigating May 01, 2026, 05:56 PM UTC

   A subset of customers are experiencing intermittent latency and/or errors when working in Web view. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible.

6. monitoring May 01, 2026, 08:09 PM UTC

   We have made a configuration change based our findings and are observing latency and errors decrease. We will transition this incident into a monitoring status to ensure continued stability. Please continue to reference this page for updates.

7. resolved May 04, 2026, 09:04 PM UTC

   An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.