Resolved after 5 hours 27 minutes, affecting Blackbaud Luminate Online®, on July 20, 2026.
We have identified an issue causing a delay with recurring pledges for a subset of customers. Our engineers have identified a solution and are continuing to work on implementing it now. Next update will be at 8am EST.
Affected components
Update timeline
- investigating Jul 20, 2026, 07:47 PM UTC
We have identified an issue causing a delay with recurring pledges for a subset of customers. Our engineers are currently investigating.
- identified Jul 20, 2026, 10:31 PM UTC
We have identified an issue causing a delay with recurring pledges for a subset of customers. Our engineers have identified a solution and are working on implementing it now. Next update will be at 9pm EST.
- identified Jul 21, 2026, 01:04 AM UTC
We have identified an issue causing a delay with recurring pledges for a subset of customers. Our engineers have identified a solution and are continuing to work on implementing it now. Next update will be at 8am EST.
- resolved Jul 21, 2026, 01:15 AM UTC
This incident has been resolved.
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