Blackbaud incident
Active Issue Alert – Payment Services, Luminate Online, Raiser's Edge NXT - 000683293
Resolved after 11 hours 53 minutes, affecting Blackbaud Luminate Online® and Raiser's Edge NXT® and 1 more, on July 14, 2026.
An issue impacting a subset of our customers is now resolved and transactions are now processing. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Affected components
Update timeline
- investigating Jul 14, 2026, 01:44 AM UTC
We are aware that subset of our Payment Services or Merchant Services customers are experiencing an issue when processing transactions. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
- monitoring Jul 14, 2026, 04:38 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 14, 2026, 01:38 PM UTC
An issue impacting a subset of our customers is now resolved and transactions are now processing. If you have any questions about status in the future, you can always get updates at this page. Thank you.
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