Resolved after 4 hours 51 minutes, affecting Blackbaud Website Package, on July 2, 2026.
We are currently investigating an issue that is affecting both internal and external access to our Support Portal and Knowledgebase search pages. Our engineers have diagnosed the issue and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Affected components
Update timeline
- investigating Jul 02, 2026, 07:41 PM UTC
We are currently investigating an issue that is affecting both internal and external access to our Support Portal and Knowledgebase search pages. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
- identified Jul 02, 2026, 11:36 PM UTC
We are currently investigating an issue that is affecting both internal and external access to our Support Portal and Knowledgebase search pages. Our engineers have diagnosed the issue and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
- resolved Jul 03, 2026, 12:33 AM UTC
This incident has been resolved.
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