Blackbaud incident
Active Issue Alert – Raiser's Edge NXT® - #000675899
Resolved after 3 hours 21 minutes, affecting Raiser's Edge NXT®, on May 27, 2026.
We have identified an issue impacting some customers, resulting in slow performance and intermittent errors when using AI Chat, including the Strategy Assistant and Action Plan generation within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Affected components
Update timeline
- investigating May 27, 2026, 05:10 PM UTC
We have identified an issue impacting some customers, resulting in slow performance and intermittent errors when using AI Chat, including the Strategy Assistant and Action Plan generation within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
- resolved May 27, 2026, 08:31 PM UTC
This incident has been resolved.
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