Blackbaud incident
Active Issue Alert – BB Internet Solutions - #000675594
Resolved after 28 minutes, affecting Blackbaud CRM™ and Blackbaud Internet Solutions™ and 1 more, on May 26, 2026.
05/25/2026 – 10:34 PM EST – The team confirmed that email flow has been restored and is functioning as expected after disabling the BCA pathway (destination) as part of the fix.
Affected components
Update timeline
- investigating May 26, 2026, 02:12 AM UTC
We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
- investigating May 26, 2026, 02:28 AM UTC
The BBCS team is currently working on the jobs and analyzing logs.
- identified May 26, 2026, 02:38 AM UTC
The team is disabling the BCA pathway to the new system and performing a backout to BO3 to restore the email flow. All related zones have also been disabled.
- resolved May 26, 2026, 02:57 AM UTC
05/25/2026 – 10:34 PM EST – The team confirmed that email flow has been restored and is functioning as expected after disabling the BCA pathway (destination) as part of the fix.
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