Resolved after 27 minutes, affecting Raiser's Edge NXT®, on May 7, 2026.
Users are observing that the Attachments tile is missing from gift records in Web view. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Affected components
Update timeline
- investigating May 07, 2026, 05:51 PM UTC
We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
- investigating May 07, 2026, 05:52 PM UTC
We are continuing to investigate this issue.
- investigating May 07, 2026, 05:55 PM UTC
Users are observing that the Attachments tile is missing from gift records in Web view. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
- resolved May 07, 2026, 06:19 PM UTC
This incident has been resolved.
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