Resolved after 1 day 23 hours, affecting Raiser's Edge NXT®, on October 27, 2026.
An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Affected components
Update timeline
- investigating Oct 27, 2026, 02:35 PM UTC
We have identified an issue impacting some of our customers in the Pacific region, and causing delays in Web view reports refreshing. Our engineers are working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
- monitoring Oct 27, 2026, 03:00 PM UTC
We have identified an issue impacting some of our customers in the Pacific region, and causing delays in Web view reports refreshing. Our engineers are working to diagnose the cause so that they can resolve it as quickly as possible for you. Next update will be around 3:00 PM ET.
- monitoring Oct 27, 2026, 07:11 PM UTC
We have identified an issue impacting some of our customers in the Pacific region, and causing delays in Web view reports refreshing. Our engineers are working to diagnose the cause so that they can resolve it as quickly as possible for you. Next update will be at 10:00 AM ET on 10/28.
- monitoring Oct 28, 2026, 01:15 PM UTC
We have identified an issue impacting some of our customers in the Pacific region, and causing delays in Web view reports refreshing. Our engineers are working to diagnose the cause so that they can resolve it as quickly as possible for you. Next update will be at 2:00 PM ET.
- identified Oct 28, 2026, 05:34 PM UTC
We have identified an issue impacting some of our customers in the Pacific region, and causing delays in Web view reports refreshing. Our engineers have identified the cause and are working to resolve it as quickly as possible for you. Next update will be at 5:00 PM ET.
- identified Oct 28, 2026, 09:00 PM UTC
We have identified an issue impacting some of our customers in the Pacific region, and causing delays in Web view reports refreshing. Our engineers have identified the cause and are working to resolve it as quickly as possible for you. Next update will be tomorrow morning (10/29) at 10:00 AM ET.
- resolved Oct 29, 2026, 02:12 PM UTC
An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
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