Blackbaud incident

Active Issue Alert – Raiser's Edge NXT - 000672158

Resolved after 6 minutes, affecting Raiser's Edge NXT®, on May 4, 2026.

resolved May 04, 2026, 08:40 PM UTC

An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

Started
May 04, 2026, 08:33 PM UTC
Resolved
May 04, 2026, 08:40 PM UTC
Duration
6m
Detected by Pingoru
May 04, 2026, 08:33 PM UTC

Affected components

Raiser's Edge NXT®

Update timeline

  1. identified May 04, 2026, 08:33 PM UTC

    We have identified an issue impacting some of our customers and causing missing menu items that prevent launching database view and searching for constituent records. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

  2. resolved May 04, 2026, 08:40 PM UTC

    An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

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