- Detected by Pingoru
- Oct 10, 2026, 11:45 AM UTC
- Resolved
- Oct 12, 2026, 06:02 AM UTC
- Duration
- 1d 18h
Affected: Mobile App
Timeline · 3 updates
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investigating Oct 10, 2026, 11:45 AM UTC
Status: Investigating We are investigating an issue affecting the iOS app on older iOS versions, where the app may fail to open or function correctly. Users on these versions may experience errors or be unable to access the app. Our team is working on a fix and will update you as soon as possible. Thank you for your patience and understanding. Affected components Mobile App (Degraded performance)
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identified Oct 10, 2026, 12:55 PM UTC
Status: Identified We are aware of the issue. The fix has been tested and is in review with Apple and will go live via an update as soon as possible. We’ll keep you updated. Affected components Mobile App (Degraded performance)
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resolved Oct 12, 2026, 06:02 AM UTC
Status: Resolved The issue has been resolved. Affected components Mobile App (Operational)
Read the full incident report →
- Detected by Pingoru
- Oct 06, 2026, 12:26 PM UTC
- Resolved
- Oct 09, 2026, 08:41 AM UTC
- Duration
- 2d 20h
Affected: Onboarding
Timeline · 2 updates
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investigating Oct 06, 2026, 12:26 PM UTC
Status: Investigating We are currently experiencing degraded performance in the identity verification step of onboarding for new users in Germany. Some users may be unable to complete verification on their first attempt and may need to retry several times before it succeeds. If your verification fails, please wait a moment and try again. Existing accounts, trading, deposits and withdrawals are not affected. Our team is working with our verification partner to resolve this as quickly as possible, and we will share updates here. Affected components Onboarding (Degraded performance)
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resolved Oct 09, 2026, 08:41 AM UTC
Status: Resolved Incident has been resolved. Affected components Onboarding (Operational)
Read the full incident report →
- Detected by Pingoru
- Sep 25, 2026, 08:26 AM UTC
- Resolved
- Sep 26, 2026, 06:09 AM UTC
- Duration
- 21h 42m
Affected: WebsiteLogins
Timeline · 3 updates
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investigating Sep 25, 2026, 08:26 AM UTC
Status: Investigating We're investigating an issue where some clients are unable to log in via the web UI and are returned to the login page. We're working on a fix and will update as soon as possible. "Mobile app and API access are unaffected. " Affected components Logins (Degraded performance) Website (Degraded performance)
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monitoring Sep 25, 2026, 06:18 PM UTC
Status: Monitoring We've deployed a fix for the issue where some clients were unable to log in via the web UI and were returned to the login page. Logins are working again, and we're monitoring to confirm things stay stable. "Mobile app and API access remain unaffected. " Affected components Logins (Operational) Website (Operational)
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resolved Sep 26, 2026, 06:09 AM UTC
Status: Resolved This incident is now resolved. The issue where some clients were unable to log in via the web UI and were returned to the login page has been fixed, and logins are working normally again. Thanks for your patience. "Mobile app and API access were unaffected throughout. " Affected components Logins (Operational) Website (Operational)
Read the full incident report →
- Detected by Pingoru
- Sep 20, 2026, 05:43 AM UTC
- Resolved
- Sep 25, 2026, 06:51 AM UTC
- Duration
- 5d 1h
Affected: Crypto Deposits or Withdrawals
Timeline · 5 updates
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investigating Sep 20, 2026, 05:43 AM UTC
Status: Investigating We are aware of an active security incident involving the WMTX. As a precaution, WMTX deposits and withdrawals have been temporarily suspended. Trading remains available for now. We are monitoring the situation closely and will provide an update if anything changes. Thank you for your patience and understanding. Affected components Crypto Deposits or Withdrawals (Degraded performance)
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investigating Sep 20, 2026, 05:44 AM UTC
Status: Investigating We have paused deposits and withdrawals for WMTX (World Mobile Token) as a precautionary measure following a security exploit affecting the token. Further measures may follow while we continue to assess the situation. Your WMTX balance is unaffected and remains safe in your account. We are monitoring the situation closely and will provide an update as soon as we have more information. Thank you for your patience and understanding. Affected components Crypto Deposits or Withdrawals (Degraded performance)
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identified Sep 20, 2026, 06:48 AM UTC
Status: Identified Trading for WMTX has been temporarily halted, and we will reinitiate trading and send an update as soon as possible. Affected components Crypto Deposits or Withdrawals (Degraded performance)
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identified Sep 23, 2026, 07:20 AM UTC
Status: Identified We are actively working on a solution with the relevant parties and will share an update as soon as we can. Trading for WMTX remains temporarily halted Affected components Crypto Deposits or Withdrawals (Degraded performance)
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resolved Sep 25, 2026, 06:51 AM UTC
Status: Resolved Trading, deposits and withdrawals are live again Affected components Crypto Deposits or Withdrawals (Operational)
Read the full incident report →
- Detected by Pingoru
- Sep 08, 2026, 02:35 PM UTC
- Resolved
- Sep 08, 2026, 06:18 PM UTC
- Duration
- 3h 42m
Affected: Crypto Deposits or Withdrawals
Timeline · 2 updates
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identified Sep 08, 2026, 02:35 PM UTC
Status: Identified We are currently experiencing issue affecting crypto withdrawals on the ETH blockchain Affected components Crypto Deposits or Withdrawals (Degraded performance)
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resolved Sep 08, 2026, 06:18 PM UTC
Status: Resolved The issue affecting crypto withdrawals on the ETH blockchain has now been solved. Affected components Crypto Deposits or Withdrawals (Operational)
Read the full incident report →
- Detected by Pingoru
- Sep 08, 2026, 01:43 PM UTC
- Resolved
- Sep 08, 2026, 01:53 PM UTC
- Duration
- 10m
Affected: Crypto Deposits or Withdrawals
Timeline · 2 updates
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identified Sep 08, 2026, 01:43 PM UTC
Status: Identified All crypto withdrawals are currently being stuck, we are actively working on resolving it. Affected components Crypto Deposits or Withdrawals (Degraded performance)
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resolved Sep 08, 2026, 01:53 PM UTC
Status: Resolved The issue is now fixed and crypto withdrawals are being processed. Affected components Crypto Deposits or Withdrawals (Operational)
Read the full incident report →
- Detected by Pingoru
- Sep 07, 2026, 05:12 PM UTC
- Resolved
- Sep 08, 2026, 04:23 AM UTC
- Duration
- 11h 11m
Affected: APITransaction History
Timeline · 2 updates
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identified Sep 07, 2026, 05:12 PM UTC
Status: Identified We have identified the cause of the issue affecting the API. Users fetching their transactions via API will not see their transaction history. Users on web or app are not affected. We are working on a solution and will keep you updated on the progress. Affected components Transaction History (Degraded performance) API (Degraded performance)
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resolved Sep 08, 2026, 04:23 AM UTC
Status: Resolved After thorough testing and monitoring to ensure that everything is functioning as expected we can now close the API incident. If you encounter any further issues or have any questions, please don't hesitate to reach out to us. Thank you for again your cooperation and understanding throughout this process. Affected components API (Operational) Transaction History (Operational)
Read the full incident report →
- Detected by Pingoru
- Sep 06, 2026, 04:24 PM UTC
- Resolved
- Sep 06, 2026, 04:53 PM UTC
- Duration
- 29m
Affected: Mobile AppBuy & Sell Crypto
Timeline · 2 updates
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investigating Sep 06, 2026, 04:24 PM UTC
Status: Investigating We are investigating an issue affecting the Web3 wallet. Users may experience Solana transactions on the Web3 wallet have been failing for all wallets since 4:36pm CEST. Our team is working on a fix and will update you as soon as possible. Thank you for your patience and understanding. Affected components Buy & Sell Crypto (Degraded performance) Mobile App (Degraded performance)
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resolved Sep 06, 2026, 04:53 PM UTC
Status: Resolved After thorough testing and monitoring to ensure that everything is functioning as expected we can now close the Web3 wallet incident. If you encounter any further issues or have any questions, please don't hesitate to reach out to us. Thank you for your cooperation and understanding throughout this process. Affected components Buy & Sell Crypto (Operational) Mobile App (Operational)
Read the full incident report →
- Detected by Pingoru
- Sep 04, 2026, 01:11 PM UTC
- Resolved
- Sep 11, 2026, 12:47 PM UTC
- Duration
- 6d 23h
Timeline · 3 updates
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identified Sep 04, 2026, 01:11 PM UTC
Status: Identified Trading in Core (CORE) is temporarily paused. At the moment, we cannot guarantee reliable pricing for Core. We will post an update as soon as trading resumes. Your Core balance is unaffected and deposits and withdrawals remain open.
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resolved Sep 08, 2026, 11:53 AM UTC
Status: Resolved Deposits and withdrawals are open again
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resolved Sep 11, 2026, 12:47 PM UTC
Status: Resolved Core (CORE) trading is live again
Read the full incident report →
- Detected by Pingoru
- Sep 03, 2026, 08:31 AM UTC
- Resolved
- Sep 08, 2026, 11:52 AM UTC
- Duration
- 5d 3h
Affected: Crypto Deposits or Withdrawals
Timeline · 3 updates
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identified Sep 03, 2026, 08:31 AM UTC
Status: Identified Core network is aware of an issue causing a small number of validators to accrue block rewards above the protocol's intended issuances. The root cause has been identified by the project and as a security measure we are placing deposits and withdrawals for Core network under maintenance. Affected components Crypto Deposits or Withdrawals (Degraded performance)
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resolved Sep 03, 2026, 03:25 PM UTC
Status: Resolved Issue is solved and deposits and withdrawals are operational again Affected components Crypto Deposits or Withdrawals (Operational)
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resolved Sep 08, 2026, 11:52 AM UTC
Status: Resolved . Affected components Crypto Deposits or Withdrawals (Operational)
Read the full incident report →
- Detected by Pingoru
- Sep 01, 2026, 12:55 PM UTC
- Resolved
- Sep 01, 2026, 01:06 PM UTC
- Duration
- 11m
Affected: Buy & Sell Crypto
Timeline · 2 updates
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identified Sep 01, 2026, 12:55 PM UTC
Status: Identified We have identified the cause of the issue affecting Margin positions they can't be opened or closed. Users may still experience issues when placing or completing trades. We are working on a solution and will keep you updated on the progress. Affected components Buy & Sell Crypto (Degraded performance)
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resolved Sep 01, 2026, 01:06 PM UTC
Status: Resolved After thorough testing and monitoring to ensure that everything is functioning as expected we can now close the crypto trading incident. If you encounter any further issues or have any questions, please don't hesitate to reach out to us. Thank you for again your cooperation and understanding throughout this process. Affected components Buy & Sell Crypto (Operational)
Read the full incident report →
- Detected by Pingoru
- Aug 31, 2026, 01:08 PM UTC
- Resolved
- Sep 03, 2026, 07:12 AM UTC
- Duration
- 2d 18h
Affected: Assets
Timeline · 2 updates
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investigating Aug 31, 2026, 01:08 PM UTC
Status: Investigating Please note that CRO deposits and withdrawals have been suspended as a precautionary measure following a security incident outside of Bitvavo, as reported by the project. We are monitoring the situation closely and will provide further updates as they become available. Thank you for your patience and understanding. Affected components Assets (Degraded performance)
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resolved Sep 03, 2026, 07:12 AM UTC
Status: Resolved Following the incident regarding CRO, Bitvavo will resume deposits and withdrawals. Affected components Assets (Operational)
Read the full incident report →
- Detected by Pingoru
- Aug 27, 2026, 06:02 AM UTC
- Resolved
- Aug 31, 2026, 01:10 PM UTC
- Duration
- 4d 7h
Affected: Crypto Deposits or Withdrawals
Timeline · 2 updates
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identified Aug 27, 2026, 06:02 AM UTC
Status: Identified We are aware of an active security incident involving the Icon (ICX) network. As a precaution, ICX deposits and withdrawals have been temporarily suspended. Trading remains available for now. We are monitoring the situation closely and will provide an update if anything changes. For the latest information directly from the Icon team, please refer to their official announcement. Thank you for your patience and understanding. Affected components Crypto Deposits or Withdrawals (Degraded performance)
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resolved Aug 31, 2026, 01:10 PM UTC
Status: Resolved The security incident involving the Icon (ICX) network has been resolved. ICX deposits and withdrawals are available again. Thank you for your patience and understanding. Affected components Crypto Deposits or Withdrawals (Operational)
Read the full incident report →
- Detected by Pingoru
- Aug 25, 2026, 03:09 PM UTC
- Resolved
- Aug 27, 2026, 09:42 AM UTC
- Duration
- 1d 18h
Affected: Assets
Timeline · 2 updates
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identified Aug 25, 2026, 03:09 PM UTC
Status: Identified We are investigating an issue affecting staking rewards on our platform. Users may receive excess staking/lending rewards for assets in which they have no balance. Our team is working on a fix and will update you as soon as possible. Thank you for your patience and understanding. Affected components Assets (Degraded performance)
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resolved Aug 27, 2026, 09:42 AM UTC
Status: Resolved After thorough testing and monitoring to ensure that everything is functioning as expected we can now close the staking incident. If you encounter any further issues or have any questions, please don't hesitate to reach out to us. Thank you for again your cooperation and understanding throughout this process. Affected components Assets (Operational)
Read the full incident report →
- Detected by Pingoru
- Aug 24, 2026, 02:51 PM UTC
- Resolved
- Sep 18, 2026, 07:02 AM UTC
- Duration
- 24d 16h
Affected: Crypto Deposits or Withdrawals
Timeline · 2 updates
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identified Aug 24, 2026, 02:51 PM UTC
Status: Identified We have paused crypto withdrawals and deposits for NES (Nesa) as a precautionary measure, because critical consensus vulnerability has been exploited, causing invalid blocks to be accepted by vulnerable nodes. We are monitoring the situation and we will update you as soon as we have new information. Thank you for your patience and understanding. Affected components Crypto Deposits or Withdrawals (Degraded performance)
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resolved Sep 18, 2026, 07:02 AM UTC
Status: Resolved Incident has been resolved. Affected components Crypto Deposits or Withdrawals (Operational)
Read the full incident report →
- Detected by Pingoru
- Aug 21, 2026, 01:42 PM UTC
- Resolved
- Aug 21, 2026, 04:34 PM UTC
- Duration
- 2h 51m
Affected: OnboardingBuy & Sell Crypto
Timeline · 4 updates
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identified Aug 21, 2026, 01:42 PM UTC
Status: Identified We have identified an issue where the Margin Onboarding Quiz does not automatically disappear or dismiss after a users successfully completes it. Our team is working on a fix and will update you as soon as possible. Affected components Buy & Sell Crypto (Degraded performance) Onboarding (Degraded performance)
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identified Aug 21, 2026, 01:48 PM UTC
Status: Identified We have identified an issue where the Margin Onboarding Quiz does not automatically disappear or dismiss after a users successfully completes it. Workaround: Users who have completed the quiz can manually refresh their browser page to clear the quiz interface and proceed with their margin onboarding. We are working on a solution and will keep you updated on the progress. Affected components Buy & Sell Crypto (Degraded performance) Onboarding (Degraded performance)
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monitoring Aug 21, 2026, 02:32 PM UTC
Status: Monitoring Our team has implemented the necessary fixes and confirmed that everything is working as expected. If you experience any further issues or have questions, please contact our support team. Thank you for your patience and understanding. Affected components Buy & Sell Crypto (Degraded performance) Onboarding (Degraded performance)
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resolved Aug 21, 2026, 04:34 PM UTC
Status: Resolved After thorough testing and monitoring we ensured that everything is functioning as expected and users will be able to onboard successfully after completing the Margin quiz without being stuck. Fix was released on both Android and iOS app versions. If you encounter any further issues or have any questions, please don't hesitate to reach out to us. Thank you for again your cooperation and understanding throughout this process. Affected components Buy & Sell Crypto (Operational) Onboarding (Operational)
Read the full incident report →
- Detected by Pingoru
- Aug 21, 2026, 07:24 AM UTC
- Resolved
- Aug 25, 2026, 07:30 AM UTC
- Duration
- 4d
Affected: Crypto Deposits or Withdrawals
Timeline · 3 updates
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identified Aug 21, 2026, 07:24 AM UTC
Status: Identified We have temporarily paused deposits and withdrawals for MANTRA (OM). Trading remains available. We are monitoring the situation closely and will provide an update as soon as we have more information. For the latest updates directly from MANTRA, please refer to their official status page "official status page": https://status.mantrachain.io/. Thank you for your patience and understanding. Affected components Crypto Deposits or Withdrawals (Degraded performance)
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identified Aug 21, 2026, 07:31 AM UTC
Status: Identified We have temporarily paused deposits and withdrawals for MANTRA (MANTRA). Trading remains available. We are monitoring the situation closely and will provide an update as soon as we have more information. For the latest updates directly from MANTRA, please refer to their official status page "official status page": https://status.mantrachain.io/. Thank you for your patience and understanding. Affected components Crypto Deposits or Withdrawals (Degraded performance)
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resolved Aug 25, 2026, 07:30 AM UTC
Status: Resolved Following confirmation from both the MANTRA team and our custodian, deposits and withdrawals for MANTRA (MANTRA) have been re-enabled and are operating normally. This incident has been resolved. Thank you for your patience and understanding. Affected components Crypto Deposits or Withdrawals (Operational)
Read the full incident report →
- Detected by Pingoru
- Aug 20, 2026, 08:54 AM UTC
- Resolved
- Aug 20, 2026, 09:49 AM UTC
- Duration
- 55m
Affected: APIBuy & Sell Crypto
Timeline · 3 updates
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investigating Aug 20, 2026, 08:54 AM UTC
Status: Investigating We are currently investigating a technical issue affecting stablecoin conversions during margin trading. As a result, closing Long positions may temporarily remain in a pending state. You can still open new positions, and once the issue is resolved, pending closures will complete automatically without affecting your closure price. All user funds remain fully secure. Our team is actively working on a solution. Thanks for your patience as we resolve this. Affected components Buy & Sell Crypto (Degraded performance) API (Degraded performance)
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monitoring Aug 20, 2026, 08:59 AM UTC
Status: Monitoring A fix is currently being deployed to resolve stablecoin conversions and enable normal position closures for margin trading. Pending Long position closures are processing as system performance stabilizes. Opening new positions remains fully functional, and user funds remain completely safe. We are monitoring the system to ensure full stability. Affected components Buy & Sell Crypto (Degraded performance) API (Degraded performance)
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resolved Aug 20, 2026, 09:49 AM UTC
Status: Resolved After thorough testing and monitoring to ensure that everything is functioning as expected we can now close the crypto trading incident. If you encounter any further issues or have any questions, please don't hesitate to reach out to us. Thank you for again your cooperation and understanding throughout this process. Affected components Buy & Sell Crypto (Operational) API (Operational)
Read the full incident report →
- Detected by Pingoru
- Aug 15, 2026, 05:30 AM UTC
- Resolved
- Aug 21, 2026, 07:47 AM UTC
- Duration
- 6d 2h
Affected: API
Timeline · 3 updates
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investigating Aug 15, 2026, 05:30 AM UTC
Status: Investigating We are investigating an issue affecting the FIX API on our platform. Users may experience degraded performance or failed FIX API requests. Our team is working on a fix and will update you as soon as possible. Thank you for your patience and understanding. Affected components API (Partial outage)
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monitoring Aug 15, 2026, 07:14 AM UTC
Status: Monitoring The FIX API issue appears to be limited to customers using AWS Direct Connect connections at the Equinix FR5, Frankfurt location. Customers with multi-site redundancy configured for their Direct Connect paths should not be impacted. If your connectivity is affected, you may need to reconnect to the API. You can follow the AWS status here: AWS Health Dashboard "AWS Health Dashboard": https://health.aws.amazon.com/health/status?utm_source=chatgpt.com Our services are operating normally, and we’ll provide an update if anything changes on our side. Affected components API (Degraded performance)
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resolved Aug 21, 2026, 07:47 AM UTC
Status: Resolved The connectivity issue affecting FIX API customers using AWS Direct Connect at the Equinix FR5 location in Frankfurt has been resolved. Connectivity has been restored, and the FIX API is operating normally. Thank you for your patience and understanding. Affected components API (Operational)
Read the full incident report →
- Detected by Pingoru
- Aug 12, 2026, 04:43 AM UTC
- Resolved
- Sep 11, 2026, 06:53 AM UTC
- Duration
- 30d 2h
Affected: Buy & Sell Crypto
Timeline · 2 updates
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investigating Aug 12, 2026, 04:43 AM UTC
Status: Investigating We are aware of a security incident involving the Harmony network. The Harmony team has stated that it is working with relevant exchanges to stop and freeze the affected funds. ONE is a trade-only asset on Bitvavo, meaning deposits and withdrawals are not supported. Trading through RFQ remains available for now. We are monitoring the situation closely and will provide an update if anything changes. For the latest information directly from the Harmony team, please refer to their official announcement "official announcement": https://x.com/harmonyprotocol/status/2087395174263705704. Thank you for your patience and understanding. Affected components Buy & Sell Crypto (Degraded performance)
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resolved Sep 11, 2026, 06:53 AM UTC
Status: Resolved Security incident resolved Affected components Buy & Sell Crypto (Operational)
Read the full incident report →
- Detected by Pingoru
- Aug 10, 2026, 06:23 PM UTC
- Resolved
- Sep 08, 2026, 11:51 AM UTC
- Duration
- 28d 17h
Affected: Crypto Deposits or Withdrawals
Timeline · 2 updates
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identified Aug 10, 2026, 06:23 PM UTC
Status: Identified We have paused crypto withdrawals and deposits for RVN (Ravencoin) as a precautionary measure, because critical consensus vulnerability has been exploited "exploited": https://x.com/Ravencoin/status/2086862580014850412 on the Ravencoin mainnet, causing invalid blocks to be accepted by vulnerable nodes. We are monitoring the situation and we will update you as soon as we have new information. Thank you for your patience and understanding. Affected components Crypto Deposits or Withdrawals (Partial outage)
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resolved Sep 08, 2026, 11:51 AM UTC
Status: Resolved Deposits and withdrawals are opened again Affected components Crypto Deposits or Withdrawals (Operational)
Read the full incident report →
- Detected by Pingoru
- Aug 10, 2026, 02:41 PM UTC
- Resolved
- Aug 12, 2026, 11:36 AM UTC
- Duration
- 1d 20h
Timeline · 3 updates
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investigating Aug 10, 2026, 02:41 PM UTC
Status: Investigating We are currently experiencing technical difficulties, which may impact the mobile app on iOS, with app version 2.120.0 Our team is actively working on diagnosing the situation and will provide you with an update as soon as possible. Thank you for your patience and understanding.
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monitoring Aug 11, 2026, 08:06 AM UTC
Status: Monitoring Our team has implemented the necessary fixes and confirmed that everything is working as expected. If you still experience issues we kindly ask that you delete and then reinstall the app to get the version that contains the fixes. If you experience any further issues or have questions after a reinstall, please contact our support team. Thank you for your patience and understanding.
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resolved Aug 12, 2026, 11:36 AM UTC
Status: Resolved After thorough testing and monitoring to ensure that everything is functioning as expected we can now close the mobile app incident. If you encounter any further issues or have any questions, please don't hesitate to reach out to us. Thank you for again your cooperation and understanding throughout this process.
Read the full incident report →
- Detected by Pingoru
- Aug 09, 2026, 09:34 AM UTC
- Resolved
- Sep 03, 2026, 07:26 AM UTC
- Duration
- 24d 21h
Affected: Crypto Deposits or Withdrawals
Timeline · 4 updates
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identified Aug 09, 2026, 09:34 AM UTC
Status: Identified We have paused crypto withdrawals and deposits for KITE due to a security incident on their side. Users may experience delays in processing crypto withdrawals. We are monitoring the situation and we will update you as soon as we have new information. Thank you for your patience and understanding. Affected components Crypto Deposits or Withdrawals (Partial outage)
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identified Aug 09, 2026, 09:36 AM UTC
Status: Identified We have paused crypto withdrawals and deposits for KITE as a precautionary measure, due to a security incident outside of Bitvavo and reported by the Kite Foundation. We are monitoring the situation and we will update you as soon as we have new information. Thank you for your patience and understanding. Affected components Crypto Deposits or Withdrawals (Partial outage)
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monitoring Aug 17, 2026, 02:04 PM UTC
Status: Monitoring Following the security incident involving the Kite Foundation, Bitvavo will support the KITE (KITE) contract swap on the Ethereum (ERC-20) network. - The contract swap will take place on Thursday, 20 August 2026, at a 1:1 ratio. No action is required on your side. - Deposits and withdrawals of KITE via the Ethereum (ERC-20) network will remain closed until the swap is completed, and will reopen once the swap has been finalized. - Trading will continue as normal throughout the contract swap. - After the migration, your deposit address will remain the same. As always, we recommend verifying it on the deposit page before sending funds. We will keep you informed of any further updates. Affected components Crypto Deposits or Withdrawals (Partial outage)
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resolved Sep 03, 2026, 07:26 AM UTC
Status: Resolved Following the incident regarding Kite Foundation, Bitvavo will resume deposits and withdrawals. Affected components Crypto Deposits or Withdrawals (Operational)
Read the full incident report →
- Detected by Pingoru
- Aug 06, 2026, 06:47 PM UTC
- Resolved
- Aug 06, 2026, 07:06 PM UTC
- Duration
- 18m
Timeline · 3 updates
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investigating Aug 06, 2026, 06:47 PM UTC
Status: Investigating We are investigating an issue affecting SUI crypto Deposits on our platform. Users may experience delays in the processing of these SUI deposits. Our team is working on a fix and will update you as soon as possible. Thank you for your patience and understanding.
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identified Aug 06, 2026, 07:05 PM UTC
Status: Identified We are currently implementing a fix for the issue affecting SUI deposits. Users may still experience delays while we complete this process. We expect this to be resolved shortly.
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resolved Aug 06, 2026, 07:06 PM UTC
Status: Resolved Our team has implemented the necessary fixes and confirmed that everything is working as expected. If you experience any further issues or have questions, please contact our support team. Thank you for your patience and understanding.
Read the full incident report →
- Detected by Pingoru
- Jul 20, 2026, 10:13 AM UTC
- Resolved
- Sep 18, 2026, 07:03 AM UTC
- Duration
- 59d 20h
Affected: Crypto Deposits or Withdrawals
Timeline · 5 updates
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investigating Jul 20, 2026, 10:13 AM UTC
Status: Investigating We are investigating an issue affecting ZIL deposits and withdrawals. ZIL deposits and withdrawals are temporarily paused while we work on this. Our team is working on a fix and will update you as soon as possible. Thank you for your patience and understanding. Affected components Crypto Deposits or Withdrawals (Degraded performance)
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investigating Jul 20, 2026, 10:20 AM UTC
Status: Investigating We are reviewing this internally as ZIL deposits and withdrawals are currently under maintenance. ZIL deposits and withdrawals are temporarily paused while this maintenance is ongoing. We will update you as soon as possible. Thank you for your patience and understanding. Affected components Crypto Deposits or Withdrawals (Degraded performance)
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investigating Jul 20, 2026, 11:05 AM UTC
Status: Investigating We are aware of a security incident involving the ZIL token, in which ZIL was stolen from a cold wallet. As a precaution, we have paused ZIL deposits and withdrawals to prevent any stolen funds from being moved or sold through our platform. Trading remains available. We are monitoring the situation closely and will share updates as soon as more information is verified. For the latest updates directly from the Zilliqa team, please refer to their official channels. Thank you for your patience and understanding. Affected components Crypto Deposits or Withdrawals (Degraded performance)
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monitoring Jul 20, 2026, 11:17 AM UTC
Status: Monitoring We are aware of a security incident involving the ZIL token, in which ZIL was stolen from a cold wallet. This does not involve a Bitvavo cold wallet. As a precaution, we have paused ZIL deposits and withdrawals to prevent any stolen funds from being moved or sold through our platform. Trading remains available. We are monitoring the situation closely and will share updates as soon as more information is verified. For the latest updates directly from the Zilliqa team, please refer to their official channels. Thank you for your patience and understanding. Affected components Crypto Deposits or Withdrawals (Degraded performance)
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resolved Sep 18, 2026, 07:03 AM UTC
Status: Resolved Incident has been resolved. Affected components Crypto Deposits or Withdrawals (Operational)
Read the full incident report →
