Resolved after 59 days 20 hours, affecting Crypto Deposits or Withdrawals, on July 20, 2026.
We are aware of a security incident involving the ZIL token, in which ZIL was stolen from a cold wallet. This does not involve a Bitvavo cold wallet. As a precaution, we have paused ZIL deposits and withdrawals to prevent any stolen funds from being moved or sold through our platform. Trading remains available. We are monitoring the situation closely and will share updates as soon as more information is verified. For the latest updates directly from the Zilliqa team, please refer to their official channels. Thank you for your patience and understanding.
Affected components
Update timeline
- investigating Jul 20, 2026, 10:13 AM UTC
We are investigating an issue affecting ZIL deposits and withdrawals. ZIL deposits and withdrawals are temporarily paused while we work on this. Our team is working on a fix and will update you as soon as possible. Thank you for your patience and understanding.
- investigating Jul 20, 2026, 10:20 AM UTC
We are reviewing this internally as ZIL deposits and withdrawals are currently under maintenance. ZIL deposits and withdrawals are temporarily paused while this maintenance is ongoing. We will update you as soon as possible. Thank you for your patience and understanding.
- investigating Jul 20, 2026, 11:05 AM UTC
We are aware of a security incident involving the ZIL token, in which ZIL was stolen from a cold wallet. As a precaution, we have paused ZIL deposits and withdrawals to prevent any stolen funds from being moved or sold through our platform. Trading remains available. We are monitoring the situation closely and will share updates as soon as more information is verified. For the latest updates directly from the Zilliqa team, please refer to their official channels. Thank you for your patience and understanding.
- monitoring Jul 20, 2026, 11:17 AM UTC
We are aware of a security incident involving the ZIL token, in which ZIL was stolen from a cold wallet. This does not involve a Bitvavo cold wallet. As a precaution, we have paused ZIL deposits and withdrawals to prevent any stolen funds from being moved or sold through our platform. Trading remains available. We are monitoring the situation closely and will share updates as soon as more information is verified. For the latest updates directly from the Zilliqa team, please refer to their official channels. Thank you for your patience and understanding.
- resolved Sep 18, 2026, 07:03 AM UTC
Incident has been resolved.
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