Bitvavo incident
Technical Difficulties Affecting Onboarding for Users in Germany
Resolved after 2 days 20 hours, affecting Onboarding, on October 6, 2026.
We are currently experiencing degraded performance in the identity verification step of onboarding for new users in Germany. Some users may be unable to complete verification on their first attempt and may need to retry several times before it succeeds. If your verification fails, please wait a moment and try again. Existing accounts, trading, deposits and withdrawals are not affected. Our team is working with our verification partner to resolve this as quickly as possible, and we will share updates here.
Affected components
Update timeline
- investigating Oct 06, 2026, 12:26 PM UTC
We are currently experiencing degraded performance in the identity verification step of onboarding for new users in Germany. Some users may be unable to complete verification on their first attempt and may need to retry several times before it succeeds. If your verification fails, please wait a moment and try again. Existing accounts, trading, deposits and withdrawals are not affected. Our team is working with our verification partner to resolve this as quickly as possible, and we will share updates here.
- resolved Oct 09, 2026, 08:41 AM UTC
Incident has been resolved.
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