Bitfocus incident

Clarity Human Services Reporting Functionality Restored

Resolved after 1 hour 47 minutes, on July 23, 2026.

monitoring Jul 23, 2026, 03:22 PM UTC

Earlier today, some customers encountered the error "There was a problem with the request" when selecting reporting parameters, preventing reports from running successfully in Clarity Human Services. Our teams identified the root cause and have deployed a fix that has restored reporting functionality. We are currently monitoring the results.

Started: Jul 23, 2026, 03:22 PM UTC
Resolved: Jul 23, 2026, 05:09 PM UTC
Duration: 1h 47m
Detected by Pingoru: Jul 23, 2026, 03:22 PM UTC

Update timeline

monitoring Jul 23, 2026, 03:22 PM UTC

Earlier today, some customers encountered the error "There was a problem with the request" when selecting reporting parameters, preventing reports from running successfully in Clarity Human Services. Our teams identified the root cause and have deployed a fix that has restored reporting functionality. We are currently monitoring the results.
resolved Jul 23, 2026, 05:09 PM UTC

We are marking this posting as resolved.

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