Bitfocus incident

Signature Pad issues

Resolved after 5 hours 18 minutes, affecting Clarity Human Services, on October 1, 2026.

investigating Oct 01, 2026, 05:21 PM UTC

Some customers have reported issues using their signature pads in Clarity. We are investigating a fix.

Started
Oct 01, 2026, 05:21 PM UTC
Resolved
Oct 01, 2026, 10:40 PM UTC
Duration
5h 18m
Detected by Pingoru
Oct 01, 2026, 05:21 PM UTC

Affected components

Clarity Human Services

Update timeline

  1. investigating Oct 01, 2026, 05:21 PM UTC

    Some customers have reported issues using their signature pads in Clarity. We are investigating a fix.

  2. resolved Oct 01, 2026, 10:40 PM UTC

    The signature pad issue in New Clarity Interface has been resolved!

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