Resolved after 5 hours 37 minutes, affecting API US and Enterprise Console US, on October 20, 2025.
CloudGen Access is currently experiencing increased latency resulting from an AWS outage that is impacting our services. Our engineers are currently working with AWS to get our services back online. We understand this has an impact on your business, and we are working to get you up and running as quickly as possible.
Affected components
Update timeline
- identified Oct 20, 2025, 05:05 PM UTC
CloudGen Access is currently experiencing increased latency resulting from an AWS outage that is impacting our services. Our engineers are currently working with AWS to get our services back online. We understand this has an impact on your business, and we are working to get you up and running as quickly as possible.
- resolved Oct 20, 2025, 10:43 PM UTC
The issue had been resolved.
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