Resolved after 9 hours 37 minutes, affecting XDR Service, on October 20, 2025.
Our cloud provider has resolved the issue and all cloud services have returned to normal operations. Consequently, the impacted XDR services are now fully operational.
Affected components
Update timeline
- identified Oct 20, 2025, 01:45 PM UTC
Barracuda XDR was experiencing an intermittent issue due to degraded performance from AWS Cloud, which may cause delayed alerts generations. Our engineering has been actively working with the AWS and Databricks support to address this issue. We are committed to restoring full functionality as swiftly as possible. We will provide further updates once the solution is in place. Thank you for your patience and understanding
- identified Oct 20, 2025, 03:36 PM UTC
Our engineering team is actively working with the cloud infrastructure provider on a mitigation. Further updates will be provided in an hour, or as events warrant.
- resolved Oct 20, 2025, 11:23 PM UTC
Our cloud provider has resolved the issue and all cloud services have returned to normal operations. Consequently, the impacted XDR services are now fully operational.
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