Barracuda incident

Impersonation Protection & Incident Response - Service Degradation

Resolved after 12 hours 55 minutes, affecting Email Processing and Email Processing, on October 20, 2025.

identified Oct 20, 2025, 12:04 PM UTC

We are investigating an issue that is affecting Impersonation Protection and Incident Response in the US region. There may be delays in mail processing until this is resolved.

Started
Oct 20, 2025, 12:04 PM UTC
Resolved
Oct 21, 2025, 01:00 AM UTC
Duration
12h 55m
Detected by Pingoru
Oct 20, 2025, 12:04 PM UTC

Affected components

Email ProcessingEmail Processing

Update timeline

  1. identified Oct 20, 2025, 12:04 PM UTC

    We are investigating an issue that is affecting Impersonation Protection and Incident Response in the US region. There may be delays in mail processing until this is resolved.

  2. resolved Oct 21, 2025, 01:44 PM UTC

    This incident has been resolved.

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