Resolved after 2 hours 26 minutes, affecting XDR Service, on December 23, 2025.
This incident has been resolved, and the events ingestion in the EU region is now fully operational
Affected components
Update timeline
- identified Dec 23, 2025, 03:45 PM UTC
Barracuda XDR has encountered an issue with events ingestion through the XDR Collector in the EU region, which may result in a delay in ingestion. Our engineering team has identified the root cause as a constraint in infrastructure resource capacity and is diligently working on provisioning the necessary resources to resolve this matter. We acknowledge the potential impact on your business operations and are fully committed to restoring full functionality as swiftly as possible. Please rest assured that we are taking all necessary steps to ensure that there is no impact on the signals detection within the XDR platform. Thank you for your understanding and patience.
- monitoring Dec 23, 2025, 05:25 PM UTC
We have successfully implemented a solution to address this issue, and the events ingestion in the EU region has resumed normal operations. We will continue to monitor the system to ensure its full functionality.
- resolved Dec 23, 2025, 06:12 PM UTC
This incident has been resolved, and the events ingestion in the EU region is now fully operational
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