Avalara Outage History
Avalara is up right nowPingoru has recorded 26 incidents for Avalara: 26 in the last 12 months and 4 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 6 | 63 of 720 (9%) |
| May 2026 | 6 | 126 of 744 (17%) |
| June 2026 | 2 | 17 of 720 (2%) |
| July 2026 | 2 | 2 of 744 (0%) |
| August 2026 | 2 | 1 of 744 (0%) |
| September 2026 | 1 | 0 of 720 (0%) |
| October 2026 | 1 | 23 of 563 (4%) |
Incidents, newest first
Minor October 6, 2026 AvaTax Service Degradation 22h 47m Tax Calculation Service, AvaTax UI
Started Oct 06, 2026, 05:32 AM UTC· resolved Oct 07, 2026, 04:20 AM UTC
- investigating Oct 06, 2026, 05:03 PM UTC
AvaTax customers may be experiencing degraded service levels. A response team is actively investigating the issue. This page will be kept up to date with new information.
- monitoring Oct 07, 2026, 04:14 AM UTC
The response team has addressed the issue impacting AvaTax and continues to monitor service to ensure the return of full service for all customers.
- resolved Oct 07, 2026, 04:20 AM UTC
The AvaTax service has been fully restored.
Minor September 17, 2026 Avalara Cross Border Restrictions Service Degradation 17m Cross Border Restrictions
Started Sep 17, 2026, 06:27 PM UTC· resolved Sep 17, 2026, 06:44 PM UTC
- investigating Sep 17, 2026, 06:27 PM UTC
Avalara Cross Border Restrictions customers may be experiencing degraded service levels. A response team is actively investigating the issue. This page will be kept up to date with new information.
- resolved Sep 17, 2026, 06:44 PM UTC
The Avalara Cross Border Restrictions service has been fully restored.
Notice August 25, 2026 Avalara Exemption Certificate Management Service Degradation –
Started Aug 25, 2026, 07:00 PM UTC· resolved Aug 25, 2026, 07:00 PM UTC
- resolved Aug 25, 2026, 10:51 PM UTC
The Avalara Exemption Certificate Management service has been fully restored.
Minor August 5, 2026 AvaApp Service Degradation 41m AvaTax UI
Started Aug 05, 2026, 08:05 PM UTC· resolved Aug 05, 2026, 08:46 PM UTC
- investigating Aug 05, 2026, 08:23 PM UTC
Customers may be experiencing degraded service levels. A response team is actively investigating the issue. This page will be kept up to date with new information.
- identified Aug 05, 2026, 08:24 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Aug 05, 2026, 08:39 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 05, 2026, 08:46 PM UTC
This incident has been resolved.
Minor July 1, 2026 Avalara Business Licenses Service Degradation 1h 46m Avalara License Management
Started Jul 01, 2026, 07:46 AM UTC· resolved Jul 01, 2026, 09:32 AM UTC
- investigating Jul 01, 2026, 07:46 AM UTC
Avalara Business Licenses customers may be experiencing degraded service levels. A response team is actively investigating the issue. This page will be kept up to date with new information.
- monitoring Jul 01, 2026, 09:01 AM UTC
The response team has addressed the issue impacting Avalara Business Licenses and continues to monitor service to ensure the return of full service for all customers.
- resolved Jul 01, 2026, 09:32 AM UTC
The Avalara Business Licenses service has been fully restored.
Major July 1, 2026 Brazil Tax Docs Service Degradation 9m Tax Docs
Started Jul 01, 2026, 05:09 AM UTC· resolved Jul 01, 2026, 05:19 AM UTC
- investigating Jul 01, 2026, 05:09 AM UTC
Brazil Tax Docs customers may be experiencing degraded service levels. A response team is actively investigating the issue. This page will be kept up to date with new information.
- monitoring Jul 01, 2026, 05:17 AM UTC
The response team has addressed the issue impacting Brazil Tax Docs and continues to monitor service to ensure the return of full service for all customers.
- resolved Jul 01, 2026, 05:19 AM UTC
The Brazil Tax Docs service has been fully restored.
Minor June 2, 2026 AvaTax and MyLodge Phone Support Service Degradation 13h 7m Avalara Main Number, Avalara Enterprise Support Number, MyLodge Support Number
Started Jun 02, 2026, 03:30 PM UTC· resolved Jun 03, 2026, 04:37 AM UTC
- identified Jun 02, 2026, 05:24 PM UTC
A third-party vendor supporting our customer support phone system is currently experiencing an issue. As a result, customers contacting support by phone may encounter increased hold times. There is no impact to Avalara product availability or functionality. We are monitoring the vendor's recovery efforts and will provide updates as they become available.
- resolved Jun 03, 2026, 04:37 AM UTC
The third-party vendor supporting our customer support phone system has mitigated the impact, and contacts are now routing as expected.
Minor May 27, 2026 Oobj Service Degradation 1h 7m Oobj
Started May 27, 2026, 05:57 PM UTC· resolved May 27, 2026, 07:04 PM UTC
- investigating May 27, 2026, 05:57 PM UTC
Oobj customers may be experiencing degraded service levels. A response team is actively investigating the issue. This page will be kept up to date with new information.
- identified May 27, 2026, 06:49 PM UTC
Oobj customers may be experiencing degraded service levels. The response team has identified the issue and is urgently working on a resolution. This page will be kept up to date with new information.
- monitoring May 27, 2026, 06:55 PM UTC
The response team has addressed the issue impacting Oobj and continues to monitor service to ensure the return of full service for all customers.
- resolved May 27, 2026, 07:04 PM UTC
The Oobj service has been fully restored.
Minor May 27, 2026 Avalara E-Invoicing and Live Reporting - Italian Invoices - Service Degradation 16h 44m Avalara E-Invoicing and Live Reporting
Started May 27, 2026, 01:30 PM UTC· resolved May 28, 2026, 06:15 AM UTC
- investigating May 27, 2026, 09:33 PM UTC
Avalara E-Invoicing and Live Reporting customers (specifically for Italian Invoices) may be experiencing degraded service levels. A response team is actively investigating the issue. This page will be kept up to date with new information.
- monitoring May 28, 2026, 03:05 AM UTC
The response team has addressed the issue impacting Avalara E-Invoicing and Live Reporting customers (specifically for Italian Invoices) and continues to monitor service to ensure the return of full service for all customers.
- resolved May 28, 2026, 06:15 AM UTC
The Avalara E-Invoicing and Live Reporting customers (specifically for Italian Invoices) service has been fully restored.
Notice May 22, 2026 Avalara Tax Research Portal UI Log In Issues 30m Avalara Tax Research
Started May 22, 2026, 07:54 PM UTC· resolved May 22, 2026, 08:24 PM UTC
- investigating May 22, 2026, 07:54 PM UTC
Some Avalara Tax Research customers may be experiencing issues logging into the Avalara Tax Research Portal UI. A response team is actively investigating the issue. This page will be kept up to date with new information.
- monitoring May 22, 2026, 08:20 PM UTC
The response team has addressed the issue impacting Avalara Tax Research Portal UI and continues to monitor service to ensure the return of full service for all customers.
- resolved May 22, 2026, 08:24 PM UTC
The Avalara Tax Research service has been fully restored.
Minor May 8, 2026 Avalara 3CE Service Degradation 40m Avalara 3CE
Started May 08, 2026, 09:17 PM UTC· resolved May 08, 2026, 09:57 PM UTC
- investigating May 08, 2026, 09:17 PM UTC
Avalara 3CE customers may be experiencing degraded service levels. A response team is actively investigating the issue. This page will be kept up to date with new information.
- identified May 08, 2026, 09:44 PM UTC
Avalara 3CE customers may be experiencing degraded service levels. The response team has identified the issue and is urgently working on a resolution. This page will be kept up to date with new information.
- monitoring May 08, 2026, 09:48 PM UTC
The response team has addressed the issue impacting Avalara 3CE and continues to monitor service to ensure the return of full service for all customers.
- resolved May 08, 2026, 09:57 PM UTC
The Avalara 3CE service has been fully restored.
Notice May 2, 2026 Avalara AvaTax Tax Calculation Service Item Update Delays 4d 9h Tax Calculation Service
Started May 02, 2026, 10:30 AM UTC· resolved May 06, 2026, 07:31 PM UTC
- investigating May 06, 2026, 10:30 AM UTC
Avalara AvaTax Tax Calculation Service customers may be experiencing delays seeing updates to newly created or updated Items. There is no immediate impact to Tax Calculation calls. A response team is actively investigating the issue. This page will be kept up to date with new information.
- identified May 06, 2026, 05:22 PM UTC
Avalara AvaTax Tax Calculation Service customers may be experiencing delays seeing updates to newly created or updated Items. There is no immediate impact to Tax Calculation calls. A response team is actively investigating the issue. This page will be kept up to date with new information.
- resolved May 06, 2026, 07:31 PM UTC
The Avalara AvaTax Tax Calculation Service has been fully restored.
Minor April 23, 2026 AvaTax UI Service Degradation 3h 48m AvaTax UI
Started Apr 23, 2026, 05:50 PM UTC· resolved Apr 23, 2026, 09:39 PM UTC
- investigating Apr 23, 2026, 05:50 PM UTC
AvaTax UI customers may be experiencing degraded service levels. A response team is actively investigating the issue. This page will be kept up to date with new information.
- identified Apr 23, 2026, 07:08 PM UTC
AvaTax UI customers may be experiencing degraded service levels. The response team has identified the issue and is urgently working on a resolution. This page will be kept up to date with new information.
- monitoring Apr 23, 2026, 07:50 PM UTC
The response team has addressed the issue impacting AvaTax UI and continues to monitor service to ensure the return of full service for all customers.
- resolved Apr 23, 2026, 09:39 PM UTC
The AvaTax UI service has been fully restored.
Minor April 20, 2026 Avalara Exemption Certificate Management - backlog of tasks are causing a delay in processing 6h 45m Background Tasks
Started Apr 20, 2026, 07:06 PM UTC· resolved Apr 21, 2026, 01:52 AM UTC
- investigating Apr 20, 2026, 07:06 PM UTC
Avalara Exemption Certificate Management customers may be experiencing degraded service levels. A response team is actively investigating the issue. This page will be kept up to date with new information.
- identified Apr 21, 2026, 12:00 AM UTC
Avalara Exemption Certificate Management customers may be experiencing degraded service levels. The response team has identified the issue and is urgently working on a resolution. This page will be kept up to date with new information.
- monitoring Apr 21, 2026, 01:51 AM UTC
The response team has addressed the issue impacting Avalara Exemption Certificate Management and continues to monitor service to ensure the return of full service for all customers.
- resolved Apr 21, 2026, 01:52 AM UTC
The Avalara Exemption Certificate Management service has been fully restored.
Minor April 8, 2026 Avalara AvaTax UI Service Degradation 1h 42m AvaTax UI
Started Apr 08, 2026, 08:23 PM UTC· resolved Apr 08, 2026, 10:05 PM UTC
- investigating Apr 08, 2026, 08:23 PM UTC
Avalara AvaTax UI customers may be experiencing degraded service levels. A response team is actively investigating the issue. This page will be kept up to date with new information.
- monitoring Apr 08, 2026, 09:47 PM UTC
The response team has addressed the issue impacting Avalara AvaTax UI and continues to monitor service to ensure the return of full service for all customers.
- resolved Apr 08, 2026, 10:05 PM UTC
The Avalara AvaTax UI service has been fully restored.
Minor April 6, 2026 Avalara Tax Research Service Degradation 39m Avalara Tax Research
Started Apr 06, 2026, 06:14 PM UTC· resolved Apr 06, 2026, 06:53 PM UTC
- investigating Apr 06, 2026, 06:14 PM UTC
Avalara Tax Research customers may be experiencing degraded service levels. A response team is actively investigating the issue. This page will be kept up to date with new information.
- monitoring Apr 06, 2026, 06:36 PM UTC
The response team has addressed the issue impacting Avalara Tax Research and continues to monitor service to ensure the return of full service for all customers.
- resolved Apr 06, 2026, 06:53 PM UTC
The Avalara Tax Research service has been fully restored.
Minor April 1, 2026 Avalara VAT Reporting (Cloud) Service Degradation 1h 53m Avalara VAT Reporting (Cloud)
Started Apr 01, 2026, 12:11 PM UTC· resolved Apr 01, 2026, 02:05 PM UTC
- investigating Apr 01, 2026, 12:11 PM UTC
Avalara VAT Reporting (Cloud) customers may be experiencing degraded service levels. A response team is actively investigating the issue. This page will be kept up to date with new information.
- identified Apr 01, 2026, 12:27 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Apr 01, 2026, 02:05 PM UTC
This incident has been resolved.
Minor March 18, 2026 Avalara 1099 Service Degradation 1h 49m Avalara 1099
Started Mar 18, 2026, 01:27 PM UTC· resolved Mar 18, 2026, 03:17 PM UTC
- investigating Mar 18, 2026, 01:27 PM UTC
Avalara 1099 customers may be experiencing degraded service levels. A response team is actively investigating the issue. This page will be kept up to date with new information.
- monitoring Mar 18, 2026, 03:10 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 18, 2026, 03:17 PM UTC
This incident has been resolved.
Minor March 17, 2026 AvaTax for QuickBooks Online Service Degradation 1h 21m SaaS Connectors
Started Mar 17, 2026, 06:52 PM UTC· resolved Mar 17, 2026, 08:13 PM UTC
- investigating Mar 17, 2026, 06:52 PM UTC
AvaTax for QuickBooks Online customers may be experiencing degraded service levels. A response team is actively investigating the issue. This page will be kept up to date with new information.
- identified Mar 17, 2026, 08:02 PM UTC
AvaTax for QuickBooks Online customers may be experiencing degraded service levels. The response team has identified the issue and is urgently working on a resolution. This page will be kept up to date with new information.
- monitoring Mar 17, 2026, 08:08 PM UTC
The response team has addressed the issue impacting AvaTax for QuickBooks Online and continues to monitor service to ensure the return of full service for all customers.
- resolved Mar 17, 2026, 08:13 PM UTC
The AvaTax for QuickBooks Online service has been fully restored.
Minor March 4, 2026 Avalara E-Invoicing and Live Reporting Document Upload Service Degradation 3h 4m Avalara E-Invoicing and Live Reporting
Started Mar 04, 2026, 04:10 PM UTC· resolved Mar 04, 2026, 07:14 PM UTC
- investigating Mar 04, 2026, 04:10 PM UTC
Avalara E-Invoicing and Live Reporting customers may be experiencing degraded service levels with the Document Upload service. A response team is actively investigating the issue. This page will be kept up to date with new information.
- identified Mar 04, 2026, 04:27 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Mar 04, 2026, 05:36 PM UTC
The response team has addressed the issue impacting Avalara E-Invoicing and Live Reporting and continues to monitor service to ensure the return of full service for all customers.
- resolved Mar 04, 2026, 07:14 PM UTC
The Avalara E-Invoicing and Live Reporting service has been fully restored.
Major March 2, 2026 Shopify Service Degradation 1h 20m Avalara for Shopify
Started Mar 02, 2026, 09:04 AM UTC· resolved Mar 02, 2026, 10:24 AM UTC
- investigating Mar 02, 2026, 09:04 AM UTC
Shopify customers may be experiencing degraded service levels. A response team is actively investigating the issue. This page will be kept up to date with new information.
- identified Mar 02, 2026, 09:27 AM UTC
Shopify customers may be experiencing degraded service levels. The response team has identified the issue and is urgently working on a resolution. This page will be kept up to date with new information.
- monitoring Mar 02, 2026, 10:24 AM UTC
The response team has addressed the issue impacting Shopify and continues to monitor service to ensure the return of full service for all customers.
- resolved Mar 02, 2026, 10:24 AM UTC
The Shopify service has been fully restored.
Critical February 24, 2026 Avalara Cross Border Quoting Service Degradation 1h 23m Cross Border Quoting
Started Feb 24, 2026, 12:12 AM UTC· resolved Feb 24, 2026, 01:35 AM UTC
- investigating Feb 24, 2026, 12:12 AM UTC
Avalara Cross Border Quoting customers may be experiencing degraded service levels. A response team is actively investigating the issue. This page will be kept up to date with new information.
- monitoring Feb 24, 2026, 12:58 AM UTC
The response team has addressed the issue impacting Avalara Cross Border Quoting and continues to monitor service to ensure the return of full service for all customers.
- resolved Feb 24, 2026, 01:35 AM UTC
The Avalara Cross Border Quoting service has been fully restored.