Avalara incident
Avalara Exemption Certificate Management - backlog of tasks are causing a delay in processing
Resolved after 6 hours 45 minutes, affecting Background Tasks, on April 20, 2026.
The response team has addressed the issue impacting Avalara Exemption Certificate Management and continues to monitor service to ensure the return of full service for all customers.
Affected components
Update timeline
- investigating Apr 20, 2026, 07:06 PM UTC
Avalara Exemption Certificate Management customers may be experiencing degraded service levels. A response team is actively investigating the issue. This page will be kept up to date with new information.
- identified Apr 21, 2026, 12:00 AM UTC
Avalara Exemption Certificate Management customers may be experiencing degraded service levels. The response team has identified the issue and is urgently working on a resolution. This page will be kept up to date with new information.
- monitoring Apr 21, 2026, 01:51 AM UTC
The response team has addressed the issue impacting Avalara Exemption Certificate Management and continues to monitor service to ensure the return of full service for all customers.
- resolved Apr 21, 2026, 01:52 AM UTC
The Avalara Exemption Certificate Management service has been fully restored.
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