Resolved after 13 hours 7 minutes, affecting Avalara Main Number and Avalara Enterprise Support Number and 1 more, on June 2, 2026.
The third-party vendor supporting our customer support phone system has mitigated the impact, and contacts are now routing as expected.
Affected components
Update timeline
- identified Jun 02, 2026, 05:24 PM UTC
A third-party vendor supporting our customer support phone system is currently experiencing an issue. As a result, customers contacting support by phone may encounter increased hold times. There is no impact to Avalara product availability or functionality. We are monitoring the vendor's recovery efforts and will provide updates as they become available.
- resolved Jun 03, 2026, 04:37 AM UTC
The third-party vendor supporting our customer support phone system has mitigated the impact, and contacts are now routing as expected.
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