Articulate Outage History
Articulate is up right nowPingoru has recorded 63 incidents for Articulate: 60 in the last 12 months and 10 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 5 | 10 of 720 (1%) |
| May 2026 | 8 | 91 of 744 (12%) |
| June 2026 | 6 | 58 of 720 (8%) |
| July 2026 | 8 | 76 of 744 (10%) |
| August 2026 | 3 | 5 of 744 (1%) |
| September 2026 | 2 | 10 of 720 (1%) |
| October 2026 | 4 | 21 of 520 (4%) |
Incidents, newest first
Notice October 21, 2026 Articulate Blog: Temporarily offline for maintenance 18h 18m Articulate.com
Started Oct 21, 2026, 07:43 PM UTC· resolved Oct 22, 2026, 02:01 PM UTC
- identified Oct 21, 2026, 07:43 PM UTC
Our blog at blogs.articulate.com is temporarily unavailable while we apply a security patch. The rest of www.articulate.com remains operational. We'll bring the blog back online as soon as the work is complete and update this notice when we do. If you have questions, reach out at [email protected].
- monitoring Oct 22, 2026, 01:10 PM UTC
The security patch for our blog is complete. Both our website (www.articulate.com) and our blog (blogs.articulate.com) are now running the patched PHP release, and the blog is back online. Thanks for your patience.
- resolved Oct 22, 2026, 02:01 PM UTC
This has been resolved. Our blog is back online, and the security patch is complete.
Minor October 14, 2026 Delays validating educational discount eligibility 16m Articulate.com, Account Management
Started Oct 14, 2026, 04:56 PM UTC· resolved Oct 14, 2026, 05:12 PM UTC
- investigating Oct 14, 2026, 04:56 PM UTC
Customers purchasing through articulate.com who need to validate educational discount eligibility may experience delays during checkout. We're investigating the issue with our validation provider and working to restore normal processing as quickly as possible.
- resolved Oct 14, 2026, 05:12 PM UTC
Our validation provider has updated us that this has been resolved.
Minor October 8, 2026 Order Processing Issues 1h 52m Account Management
Started Oct 08, 2026, 03:01 PM UTC· resolved Oct 08, 2026, 04:53 PM UTC
- investigating Oct 08, 2026, 03:01 PM UTC
We’re investigating an issue affecting order processing. Our team is working to restore normal processing. We’ll provide another update within 60 minutes.
- monitoring Oct 08, 2026, 03:46 PM UTC
Order processing has returned to normal. We’re monitoring to ensure it remains stable. We’ll provide another update within 60 minutes.
- resolved Oct 08, 2026, 04:53 PM UTC
This incident has been resolved. Order processing and service activations were delayed. Normal processing has been restored and has remained stable. We apologize for any inconvenience this may have caused.
Minor October 6, 2026 Rise 360: Slowness and Errors When Working on Content 58m Rise 360
Started Oct 06, 2026, 09:47 PM UTC· resolved Oct 06, 2026, 10:46 PM UTC
- identified Oct 06, 2026, 09:47 PM UTC
We've identified an issue affecting Rise 360 where some users may experience slowness and errors while working on their content. Our team is actively working on a fix.
- monitoring Oct 06, 2026, 10:09 PM UTC
A fix has been applied for this. If your course is still stuck on Duplicating, cancel the action and try again. Things should be back to normal, and we're continuing to monitor performance closely.
- resolved Oct 06, 2026, 10:46 PM UTC
This incident has been resolved.
Notice September 16, 2026 Salesforce: Maintenance Window Affecting Purchases 4h 55m
Started Sep 16, 2026, 11:03 AM UTC· resolved Sep 16, 2026, 03:58 PM UTC
- identified Sep 16, 2026, 11:03 AM UTC
Salesforce is currently facing an outage and is impacting purchases. Our team is aware and actively working to restore full functionality as quickly as possible.
- monitoring Sep 16, 2026, 12:00 PM UTC
A fix has been implemented and our team is monitoring the situation closely. We'll share another update once the maintenance window has concluded
- resolved Sep 16, 2026, 03:58 PM UTC
This incident has been resolved.
Minor September 14, 2026 AI Avatars: Longer videos may fail to generate 4h 47m AI Assistant
Started Sep 14, 2026, 08:33 PM UTC· resolved Sep 15, 2026, 01:20 AM UTC
- identified Sep 14, 2026, 08:33 PM UTC
AI Avatar videos with two or more minutes of audio are currently failing to generate. Videos longer than 90 seconds may also fail intermittently. Videos under 60 seconds are generating reliably. We’ve identified this as an issue with one of our upstream providers and are working with them to restore normal service.
- identified Sep 14, 2026, 09:42 PM UTC
We’re continuing to work with our upstream provider, who is currently investigating the issue affecting AI Avatar video generation. We’ll share further updates as we learn more.
- identified Sep 14, 2026, 10:20 PM UTC
We’ve confirmed that the issue is now also impacting shorter videos, which are still generating successfully but may take longer than expected to complete. Our upstream provider is investigating this, and we’re continuing to work with them to identify the cause and restore normal functionality. We’ll share further updates as we learn more.
- identified Sep 14, 2026, 11:21 PM UTC
We’re continuing to work with our upstream provider, who is currently investigating the issue affecting AI Avatar video generation. We’ll share further updates as we learn more.
- monitoring Sep 15, 2026, 12:23 AM UTC
A fix has been deployed to address the issue. We're actively monitoring the performance and working with our provider to restore full stability.
- resolved Sep 15, 2026, 01:20 AM UTC
This incident has been resolved.
Minor August 19, 2026 Rise 360: PDF exports are delayed 1h 2m Rise 360
Started Aug 19, 2026, 08:10 PM UTC· resolved Aug 19, 2026, 09:12 PM UTC
- investigating Aug 19, 2026, 08:10 PM UTC
PDF exports in Rise 360 are taking longer than expected to complete. We’re investigating the delays and working to restore normal processing.
- monitoring Aug 19, 2026, 08:46 PM UTC
PDF exports in Rise 360 are processing normally again. We’re monitoring to confirm performance remains stable.
- resolved Aug 19, 2026, 09:12 PM UTC
This incident has been resolved.
Major August 13, 2026 Rise 360: PDF exports aren't processing 1h 59m Rise 360
Started Aug 13, 2026, 06:21 PM UTC· resolved Aug 13, 2026, 08:20 PM UTC
- investigating Aug 13, 2026, 06:21 PM UTC
Customers are unable to export Rise 360 courses to PDF. We're investigating this issue and working to restore PDF exports.
- monitoring Aug 13, 2026, 06:57 PM UTC
We've identified the issue preventing Rise 360 PDF exports from processing and deployed a fix. PDF exports are processing again, and we're continuing to monitor performance.
- resolved Aug 13, 2026, 08:20 PM UTC
This incident has been resolved.
Notice August 5, 2026 Content Library Images 360: Video searches are failing 2h 17m Content Library Images 360
Started Aug 05, 2026, 03:50 PM UTC· resolved Aug 05, 2026, 06:08 PM UTC
- investigating Aug 05, 2026, 03:50 PM UTC
We're investigating an issue affecting video searches in Content Library for Storyline 360. At this time, searching for videos may fail because of an issue with our video content provider. Other Content Library assets, including images, icons, and illustrations, aren't affected. We're working with our provider to restore service as quickly as possible. We'll share another update as soon as we have more information.
- investigating Aug 05, 2026, 04:50 PM UTC
We are continuing to investigate this issue.
- monitoring Aug 05, 2026, 05:05 PM UTC
Video searches in Content Library for Storyline 360 are working again. Our video content provider has restored service, and we're seeing successful searches. We'll continue to monitor performance to confirm everything remains stable before resolving this incident. Thanks for your patience.
- resolved Aug 05, 2026, 06:08 PM UTC
This incident has been resolved.
Notice July 27, 2026 Rise 360: PDF Exports Are Failing 4h 44m Rise 360
Started Jul 27, 2026, 02:54 PM UTC· resolved Jul 27, 2026, 07:39 PM UTC
- investigating Jul 27, 2026, 02:54 PM UTC
We're investigating an issue affecting PDF exports in Rise 360. Customers may be unable to export courses as PDFs. We're actively investigating the cause and will share another update as soon as we have more information. We understand this impacts your work and appreciate your patience while we investigate.
- investigating Jul 27, 2026, 03:53 PM UTC
We are continuing to investigate this issue.
- monitoring Jul 27, 2026, 04:52 PM UTC
We've implemented a fix for the issue affecting PDF exports in Rise 360. Customers should now be able to export courses as PDFs again. We're continuing to monitor performance to ensure the fix is working as expected. Thank you for your patience while we worked to resolve this issue.
- monitoring Jul 27, 2026, 05:52 PM UTC
We are continuing to monitor for any further issues.
- monitoring Jul 27, 2026, 06:48 PM UTC
We are continuing to monitor for any further issues.
- resolved Jul 27, 2026, 07:39 PM UTC
This incident has been resolved.
Notice July 21, 2026 Rise 360: Video Files Missing From Published Output 1h 38m Rise 360
Started Jul 21, 2026, 05:02 PM UTC· resolved Jul 21, 2026, 06:41 PM UTC
- investigating Jul 21, 2026, 05:02 PM UTC
Video files aren’t appearing in published LMS or web output. We’re investigating and working to restore expected publishing behavior.
- monitoring Jul 21, 2026, 05:26 PM UTC
Video files are appearing again in published LMS and web output. We're monitoring the fix to ensure the issue is fully resolved. If you published a course while this issue was active, republish it to ensure video files are included as expected.
- monitoring Jul 21, 2026, 05:43 PM UTC
Video files are appearing again in published LMS and web output. We're monitoring the fix to ensure the issue is fully resolved. The issue affected customers from approximately 9:12 AM ET until 1:20 PM ET. If you published a course during that time, republish it to ensure video files are included as expected.
- resolved Jul 21, 2026, 06:41 PM UTC
This incident has been resolved.
Major July 20, 2026 Rise 360 Quick Share: Quick Share courses not loading 1h 13m Rise 360
Started Jul 20, 2026, 04:49 PM UTC· resolved Jul 20, 2026, 06:02 PM UTC
- investigating Jul 20, 2026, 04:49 PM UTC
Some customers are unable to load Rise 360 Quick Share courses. We're investigating the issue and working to identify the cause. We'll share more information here as soon as it's available.
- resolved Jul 20, 2026, 06:02 PM UTC
We've resolved the issue that prevented Rise 360 Quick Share courses from loading. If you're still unable to load a Quick Share course, please refresh your browser and try again. Thank you for your patience.
Notice July 15, 2026 Reach 360 and Rise.com: Learners Unable to Start Quiz –
Started Jul 15, 2026, 08:00 PM UTC· resolved Jul 15, 2026, 08:00 PM UTC
- resolved Jul 17, 2026, 03:23 AM UTC
Learners can now start quizzes in Reach 360 and Rise.com. We've confirmed the fix has been deployed and quiz functionality has been restored. If you published a course to an LMS while this issue was active, republish the course to ensure quizzes work correctly. If you're still unable to start a quiz, refresh your browser and try again.
Major July 10, 2026 Articulate 360: AI Feature Degradation 11m Rise 360, AI Assistant, Localization
Started Jul 10, 2026, 05:03 PM UTC· resolved Jul 10, 2026, 05:14 PM UTC
- investigating Jul 10, 2026, 05:03 PM UTC
We're investigating a possible issue with features within Articulate 360. We'll share more information here as soon as it's available
Major July 10, 2026 Web Apps & Storyline 360: Feature Availability Restored 2d 18h Rise 360, AI Assistant, Localization
Started Jul 10, 2026, 04:47 PM UTC· resolved Jul 13, 2026, 11:25 AM UTC
- investigating Jul 10, 2026, 04:47 PM UTC
We're investigating a possible issue with our upstream feature management platform. We'll share more information here as soon as it's available.
- investigating Jul 10, 2026, 05:16 PM UTC
We are continuing to investigate this issue.
- investigating Jul 10, 2026, 06:18 PM UTC
We are continuing to investigate this issue.
- investigating Jul 10, 2026, 06:59 PM UTC
We experienced an outage with our upstream feature management platform. The incident has been resolved, and all features are functional again. We're continuing to monitor performance. If you are experiencing issues finding or accessing features, please refresh your browser to restore normal functionality. Storyline 360 users may need to relaunch the application.
- monitoring Jul 10, 2026, 09:16 PM UTC
We’re continuing to monitor performance closely to ensure services remain stable.
- monitoring Jul 11, 2026, 02:04 AM UTC
All features are functional again. We're continuing to monitor performance.
- resolved Jul 13, 2026, 11:25 AM UTC
This incident has been resolved.
Major July 7, 2026 Articulate.com: E-commerce and Self-Service Unavailable 21m Articulate.com
Started Jul 07, 2026, 03:30 PM UTC· resolved Jul 07, 2026, 03:52 PM UTC
- investigating Jul 07, 2026, 03:30 PM UTC
Customers cannot place orders or manage subscriptions through articulate.com. The e-commerce checkout and Account Management pages are currently in maintenance mode while we investigate and work to restore service.
- resolved Jul 07, 2026, 03:52 PM UTC
Service has been restored. Customers can once again place orders and manage subscriptions through articulate.com. We're continuing to monitor performance to ensure everything remains stable.
Notice July 6, 2026 Rise 360: Custom block editing isn’t loading 1h 32m Rise 360
Started Jul 06, 2026, 06:08 PM UTC· resolved Jul 06, 2026, 07:40 PM UTC
- investigating Jul 06, 2026, 06:08 PM UTC
We're investigating an issue affecting custom block editing in Rise 360. Users see a "Something went wrong" page when they try to edit custom blocks. We're actively investigating the cause and will share another update as soon as we have more information.
- identified Jul 06, 2026, 06:33 PM UTC
We've identified the cause of an issue affecting custom block editing in Rise 360. We're working to restore normal functionality as quickly as possible. We'll share another update as we make progress. We appreciate your patience.
- monitoring Jul 06, 2026, 06:47 PM UTC
We've implemented a fix for the issue affecting custom block editing in Rise 360. Custom block editing is working again, and we're monitoring the service to confirm everything remains stable. Please refresh your browser page before editing custom blocks.
- resolved Jul 06, 2026, 07:40 PM UTC
This incident has been resolved.
Minor June 22, 2026 Localization: Translation failures with DeepL glossaries 7h 21m Localization
Started Jun 22, 2026, 03:30 PM UTC· resolved Jun 22, 2026, 10:52 PM UTC
- investigating Jun 22, 2026, 03:30 PM UTC
Rise 360 and Storyline 360 customers using a glossary for translation may experience translation failures. We’ve identified an issue with DeepL glossary creation and are investigating. Translations that don’t use a glossary are not affected at this time.
- investigating Jun 22, 2026, 04:33 PM UTC
We are continuing to investigate this issue.
- investigating Jun 22, 2026, 06:12 PM UTC
Rise 360 and Storyline 360 customers using a glossary for translation may experience translation failures. Glossary creation continues to be impacted. We’re working with our upstream providers to investigate the issue. Translations appear stable when a glossary is not used.
- investigating Jun 22, 2026, 07:30 PM UTC
We are continuing to investigate this issue.
- identified Jun 22, 2026, 08:19 PM UTC
Rise 360 and Storyline 360 customers using a glossary for translation may experience translation failures. We’ve identified the root cause and are working on a fix. Glossary creation continues to be impacted. Translations remain stable when a glossary is not used.
- monitoring Jun 22, 2026, 09:46 PM UTC
A fix has been deployed to address the issue affecting translations in Rise 360 and Storyline 360 when using a glossary. Translation requests using glossaries should now process successfully. We will continue to monitor the situation and provide further updates as needed.
- resolved Jun 22, 2026, 10:52 PM UTC
This incident has been resolved.
Minor June 11, 2026 AI Assistant: Slow loading when accessing voices and other AI Assistant features 6h 20m AI Assistant
Started Jun 11, 2026, 03:21 PM UTC· resolved Jun 11, 2026, 09:41 PM UTC
- investigating Jun 11, 2026, 03:21 PM UTC
We’re investigating slow loading times when AI Assistant fetches text-to-speech voices in Storyline 360 and Rise 360. Creators may notice delays when opening the AI Audio dialog in Storyline 360 or selecting 'View all voices' in Rise 360. Shared voices still load as expected. In Storyline, when opening the dialog to view/edit an existing script, it will appear empty until the voices load. As a workaround, please wait for the voice list to finish loading. We’re sorry for the trouble.
- investigating Jun 11, 2026, 04:45 PM UTC
Creators may experience delays when accessing AI Audio features in Storyline 360 and Rise 360. In Storyline 360, the AI Audio dialog may take longer than expected to load. When viewing or editing an existing script, the script may appear empty until the voice list finishes loading. Some Creators may also experience delays or errors when adding voices from the voice library. In Rise 360, selecting View all voices may load slowly. Shared voices continue to load as expected. As a workaround, please wait for the voice list to finish loading before selecting or adding a voice. We're investigating the issue and will share another update as soon as we have more information. We're sorry for the trouble.
- identified Jun 11, 2026, 05:07 PM UTC
We've identified the issue that caused delays when accessing AI Audio features in Storyline 360 and Rise 360. We're starting to see recovery across AI Audio in Storyline 360 and Rise 360, as well as other AI Assistant features. Some Creators may still experience delays while recovery continues. We're monitoring progress closely and will share another update as soon as we have more information. We're sorry for the trouble.
- identified Jun 11, 2026, 06:22 PM UTC
We've identified the issue that caused delays when accessing AI Audio features in Storyline 360 and Rise 360. We're starting to see recovery across AI Audio in Storyline 360 and Rise 360, as well as other AI Assistant features. Some Creators may still experience delays while recovery continues. We're monitoring progress closely and will share another update as soon as we have more information. We're sorry for the trouble.
- monitoring Jun 11, 2026, 08:21 PM UTC
Recovery across AI Audio in Storyline 360 and Rise 360, as well as other AI Assistant features, has remained stable. Services are operating normally, and we're continuing to monitor performance to ensure stability. If you're still experiencing noticeable delays or errors, please contact us at [email protected]. We will provide another update soon.
- resolved Jun 11, 2026, 09:41 PM UTC
This incident has been resolved. AI Audio in Storyline 360 and Rise 360, along with other AI Assistant features, are operating normally. We’ve continued to monitor performance and have confirmed stable service. Thank you for your patience.
Minor June 4, 2026 AI Assistant: Image generation not working 1d 10h AI Assistant, AI Images
Started Jun 04, 2026, 10:40 AM UTC· resolved Jun 05, 2026, 09:22 PM UTC
- investigating Jun 04, 2026, 10:40 AM UTC
We're looking into reports that AI Assistant image generation isn't working in Rise 360 and Storyline 360. When attempting to generate images, the modal may get stuck loading or fail to complete. We are actively investigating the cause and will share an update as soon as we have more information.
- investigating Jun 04, 2026, 02:47 PM UTC
Users may experience an indefinite loading screen or receive a content moderation error message when using the AI image generation feature. As a temporary workaround, you can disable the latest image generation model in your settings and then try generating images again. We're actively working to resolve this issue and will provide another update as soon as more information becomes available. If you continue to experience issues, please reach out to us at [email protected].
- investigating Jun 04, 2026, 03:13 PM UTC
Users may experience an indefinite loading screen or receive a content moderation error message when using the AI image generation feature. AI course draft generation is also affected by this incident. As a temporary workaround for AI image generation issues, you can disable the latest image generation model in your settings and then try generating images again. We're actively working to resolve this issue and will provide another update as soon as more information becomes available.
- investigating Jun 04, 2026, 06:11 PM UTC
Users may experience an indefinite loading screen or receive a content moderation error message when using the AI image generation feature. AI course draft generation is also affected by this incident. As a temporary workaround for AI image generation issues, you can disable the latest image generation model in your settings and then try generating images again. We're actively working to resolve this issue and will provide another update as soon as more information becomes available.
- identified Jun 04, 2026, 07:31 PM UTC
Users may experience an indefinite loading screen or receive a content moderation error message when generating AI images. AI course draft generation may also fail or take longer than expected. We've traced this issue to capacity constraints with one of our downstream providers. We're actively working to increase available capacity and reduce the impact. If you're having trouble generating AI images, disable the latest image generation model in your settings and then try generating images again. We're actively working to resolve this issue and will share another update as soon as we have more information. For additional help, please contact [email protected].
- identified Jun 04, 2026, 08:24 PM UTC
Users may experience an indefinite loading screen or receive a content moderation error message when generating AI images. AI course draft generation may also fail or take longer than expected. We've traced this issue to capacity constraints with one of our downstream providers. We're actively working to increase available capacity and reduce the impact. If you're having trouble generating AI images, disable the latest image generation model in your settings and then try generating images again. We're actively working to resolve this issue and will share another update as soon as we have more information. For additional help, please contact [email protected].
- monitoring Jun 04, 2026, 09:47 PM UTC
We've increased the available capacity with our downstream provider and we are currently monitoring the results. We'll share another update as soon as possible.
- monitoring Jun 04, 2026, 11:10 PM UTC
We’ve increased available capacity with our downstream provider and have resumed key functionality. Performance is improving, and we’re seeing pending requests continue to process. We’re monitoring the results closely and will share another update as soon as possible. Thank you for your patience.
- monitoring Jun 05, 2026, 12:23 AM UTC
We've increased available capacity with our downstream provider and have resumed key functionality. Performance continues to improve, and pending course draft generations are processing successfully. We're also seeing stable image generation performance with no recent errors reported. We're monitoring the results closely and will share another update as soon as possible. Thank you for your patience.
- monitoring Jun 05, 2026, 01:55 AM UTC
Course draft generation is now processing normally, and new requests are being handled as expected. Image generation remains stable and is working as expected. We’re continuing to monitor the service and working with our downstream provider to improve additional capacity. We’ll share another update as soon as possible. Thank you for your patience.
- investigating Jun 05, 2026, 11:18 AM UTC
We're currently investigating reports of users experiencing delays or getting stuck while creating AI Course Drafts in Rise 360. If you're affected, please do not cancel the process, as the draft may still complete successfully given additional time. Separately, users creating AI-generated images may encounter issues when using the latest image generation model. As a temporary workaround, we recommend switching to a different image generation model until the issue is resolved. We're actively investigating both issues and working to identify the root cause. We'll share another update as soon as we have more information.
- identified Jun 05, 2026, 02:56 PM UTC
We've identified the cause of the issue affecting AI Course Drafts in Rise 360, as well as the issue impacting AI image generation when using the latest image generation model. Our team is now working on a solution and will continue to provide updates as progress is made.
- monitoring Jun 05, 2026, 07:05 PM UTC
We have implemented changes to address the issues affecting AI Course Drafts in Rise 360 and AI image generation when using the latest image generation model. Performance has improved, and we're seeing normal service behavior. We are continuing to monitor the service closely to ensure stability.
- resolved Jun 05, 2026, 09:22 PM UTC
We implemented changes to address the issues affecting AI Course Drafts in Rise 360 and AI image generation when using the latest image generation model. The service has remained stable during the monitoring period, and this incident has been resolved. Thank you for your patience while we worked to address this issue.
Major June 3, 2026 AI Assistant: Image generation not working in Rise 360 and Storyline 360 6h 30m AI Assistant, AI Images
Started Jun 03, 2026, 11:00 AM UTC· resolved Jun 03, 2026, 05:31 PM UTC
- investigating Jun 03, 2026, 11:00 AM UTC
We're aware that AI image generation is currently stuck on a loading state in Rise 360 and Storyline 360. Our team is actively investigating the cause and will share an update as soon as we have more information. If you need immediate help, please reach out to us at [email protected].
- investigating Jun 03, 2026, 11:36 AM UTC
We're aware that AI image generation is currently stuck on a loading state in Rise 360 and Storyline 360. AI course draft generation in Rise 360 is also affected. Our team is actively investigating the cause and will share an update as soon as we have more information. If you need immediate help, please reach out to us at [email protected].
- monitoring Jun 03, 2026, 01:02 PM UTC
We've identified an issue affecting AI course draft generation in Rise 360 and AI image generation in Rise 360 and Storyline 360, where requests may become stuck on a loading state. The issue was caused by latency with the Gemini API, which has now been resolved. We're continuing to monitor the situation to ensure these features are working as expected. If you continue to experience issues, please reach out to us at [email protected].
- resolved Jun 03, 2026, 05:31 PM UTC
This incident has been resolved. All systems are currently operational.
Major June 1, 2026 Articulate 360 AI: Quiz generation is unavailable 1h 34m AI Assistant
Started Jun 01, 2026, 09:10 PM UTC· resolved Jun 01, 2026, 10:45 PM UTC
- investigating Jun 01, 2026, 09:10 PM UTC
We’re investigating an issue affecting quiz generation in Rise 360 and Storyline 360. Creators may see errors or be unable to generate quizzes. Existing courses and quizzes remain accessible. Our team is actively investigating the issue and working to restore normal functionality. We’ll share another update as soon as we have more information. If you need additional assistance, please contact [email protected].
- monitoring Jun 01, 2026, 09:39 PM UTC
We implemented a fix for the issue affecting Quiz generation. It is working normally again. We’re continuing to monitor the service to ensure it remains stable. We’ll provide another update after we’ve completed our monitoring period.
- resolved Jun 01, 2026, 10:45 PM UTC
This incident has been resolved.
Minor June 1, 2026 Rise 360 Manage Blocks Unavailable 1h 20m Rise 360
Started Jun 01, 2026, 06:20 PM UTC· resolved Jun 01, 2026, 07:40 PM UTC
- investigating Jun 01, 2026, 06:20 PM UTC
We are investigating an issue affecting Manage Blocks in Rise 360. Users may be unable to access or manage blocks after selecting a block from the Manage Blocks view. Our team is actively investigating the issue and working to restore normal functionality.
- monitoring Jun 01, 2026, 06:34 PM UTC
We implemented a fix for the issue affecting Manage Blocks in Rise 360. Functionality has been restored, and we are monitoring the service to ensure stability.
- resolved Jun 01, 2026, 07:40 PM UTC
We implemented a fix for the issue affecting Manage Blocks in Rise 360. Functionality has been restored and the service has remained stable during monitoring. This incident has been resolved.
Minor May 28, 2026 Storyline 360: Cloud Backups are failing 20h 36m Articulate 360 Desktop App Updates
Started May 28, 2026, 10:28 PM UTC· resolved May 29, 2026, 07:04 PM UTC
- investigating May 28, 2026, 10:28 PM UTC
We’re investigating an issue causing Cloud Backups in Storyline 360 to fail immediately. We’ve confirmed the issue is related to the Desktop Service and is not resolved by reverting to an earlier version of Storyline 360. Our team is working to identify the root cause and restore normal functionality. We’ll share updates as we learn more. We’re sorry for the trouble. For additional help, contact [email protected].
- identified May 28, 2026, 11:33 PM UTC
We’ve identified the cause of an issue causing Cloud Backups in Storyline 360 to fail immediately. We’re preparing a hotfix for Update 118, which we plan to release tomorrow after our team verifies the fix.
- monitoring May 29, 2026, 03:51 PM UTC
We've shipped a hotfix for the issue causing Cloud Backups in Storyline 360 to fail immediately. Systems are now operational and we're monitoring closely. If you have any questions, reach out to [email protected].
- resolved May 29, 2026, 07:04 PM UTC
This incident has been resolved.
Minor May 27, 2026 AI Assistant: Increased latency and failures across AI features 6h 13m AI Assistant
Started May 27, 2026, 04:50 PM UTC· resolved May 27, 2026, 11:04 PM UTC
- investigating May 27, 2026, 04:50 PM UTC
We’re investigating an issue with our AI service provider that is causing increased latency and higher failure rates across several AI-powered features. Customers may experience slow responses, timeouts, or failed requests when using AI Writer, AI Course Drafts, Magic Import, block generation and editing, source uploads and processing, quiz generation, text rewrites, summarization, and other AI text generation features. AI image generation is currently working as expected. We’re actively monitoring the issue and working with our provider to restore normal performance as quickly as possible.
- investigating May 27, 2026, 05:49 PM UTC
We’re continuing to investigate an issue with our AI service provider that is causing increased latency and higher failure rates across several AI-powered features. We’ll share another update as soon as we have more information. We’re sorry for the trouble.
- monitoring May 27, 2026, 06:49 PM UTC
AI-powered features are working as expected. We’re continuing to monitor performance closely to ensure services remain stable.
- monitoring May 27, 2026, 07:29 PM UTC
We’re seeing renewed issues with our AI service provider after a period of recovery. Customers may again experience intermittent latency, timeouts, or failed requests across AI-powered text generation features. We’re actively monitoring performance and working with our provider to restore full stability.
- monitoring May 27, 2026, 08:44 PM UTC
We’re seeing renewed issues with our AI service provider after a period of recovery. Customers may experience intermittent latency, timeouts, or failed requests across AI-powered text generation features. We’re also investigating reports of degraded output quality in Magic Text Import. Some features may still complete successfully but return results that differ from the expected behavior. We’re actively monitoring performance and working with our provider to restore full stability.
- monitoring May 27, 2026, 09:51 PM UTC
We're actively monitoring the performance and working with our provider to restore full stability. We’ll share another update as soon as we have more information. We’re sorry for the trouble.
- resolved May 27, 2026, 11:04 PM UTC
This incident has been resolved. We’ve confirmed that affected services are operating normally again. Thank you for your patience!