Articulate incident
Rise 360: Video Files Missing From Published Output
Resolved after 1 hour 38 minutes, affecting Rise 360, on July 21, 2026.
Video files are appearing again in published LMS and web output. We're monitoring the fix to ensure the issue is fully resolved. The issue affected customers from approximately 9:12 AM ET until 1:20 PM ET. If you published a course during that time, republish it to ensure video files are included as expected.
Affected components
Update timeline
- investigating Jul 21, 2026, 05:02 PM UTC
Video files aren’t appearing in published LMS or web output. We’re investigating and working to restore expected publishing behavior.
- monitoring Jul 21, 2026, 05:26 PM UTC
Video files are appearing again in published LMS and web output. We're monitoring the fix to ensure the issue is fully resolved. If you published a course while this issue was active, republish it to ensure video files are included as expected.
- monitoring Jul 21, 2026, 05:43 PM UTC
Video files are appearing again in published LMS and web output. We're monitoring the fix to ensure the issue is fully resolved. The issue affected customers from approximately 9:12 AM ET until 1:20 PM ET. If you published a course during that time, republish it to ensure video files are included as expected.
- resolved Jul 21, 2026, 06:41 PM UTC
This incident has been resolved.
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