Resolved after 4 hours 47 minutes, affecting AI Assistant, on September 14, 2026.
A fix has been deployed to address the issue. We're actively monitoring the performance and working with our provider to restore full stability.
Affected components
Update timeline
- identified Sep 14, 2026, 08:33 PM UTC
AI Avatar videos with two or more minutes of audio are currently failing to generate. Videos longer than 90 seconds may also fail intermittently. Videos under 60 seconds are generating reliably. We’ve identified this as an issue with one of our upstream providers and are working with them to restore normal service.
- identified Sep 14, 2026, 09:42 PM UTC
We’re continuing to work with our upstream provider, who is currently investigating the issue affecting AI Avatar video generation. We’ll share further updates as we learn more.
- identified Sep 14, 2026, 10:20 PM UTC
We’ve confirmed that the issue is now also impacting shorter videos, which are still generating successfully but may take longer than expected to complete. Our upstream provider is investigating this, and we’re continuing to work with them to identify the cause and restore normal functionality. We’ll share further updates as we learn more.
- identified Sep 14, 2026, 11:21 PM UTC
We’re continuing to work with our upstream provider, who is currently investigating the issue affecting AI Avatar video generation. We’ll share further updates as we learn more.
- monitoring Sep 15, 2026, 12:23 AM UTC
A fix has been deployed to address the issue. We're actively monitoring the performance and working with our provider to restore full stability.
- resolved Sep 15, 2026, 01:20 AM UTC
This incident has been resolved.
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