AiSera incident
Degraded performance in Aisera Deployment Group2 (Americas)
Minor Vendor's status page →
Resolved after 22 hours 7 minutes, on August 17, 2026.
The fix has been implemented and we are monitoring the results.
Update timeline
- investigating Aug 17, 2026, 05:00 PM UTC
Users on Slack , Teams , and Webex channels may experience delayed responses from the backend chatbot servers in the AWS Prod0 cluster. This is being actively investigated with the highest priority.
- monitoring Aug 18, 2026, 08:22 AM UTC
The fix has been implemented and we are monitoring the results.
- resolved Aug 18, 2026, 03:07 PM UTC
The incident has been resolved.
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