AiSera incident

Degraded performance in Aisera Deployment Group2 (Americas)

Resolved after 21 hours 53 minutes, on September 26, 2026.

resolved Sep 27, 2026, 02:23 AM UTC

The issue has been resolved ad services are now operating normally. We apologize for any inconvenience and appreciate your patience.

Started
Sep 26, 2026, 04:30 AM UTC
Resolved
Sep 27, 2026, 02:23 AM UTC
Duration
21h 53m
Detected by Pingoru
Sep 26, 2026, 04:30 AM UTC

Update timeline

  1. investigating Sep 26, 2026, 04:30 AM UTC

    We are currently experiencing slower than normal response times for chatbot interactions and the Admin UI. Our team is actively investigating and working to restore optimal performance. Thank you for your patience.

  2. resolved Sep 27, 2026, 02:23 AM UTC

    The issue has been resolved ad services are now operating normally. We apologize for any inconvenience and appreciate your patience.

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