pingoru pingoru AiSera had 12 outages in the last 2 years totaling 49h 46m of downtime, averaging 0.5 incidents per month.
There were 12 AiSera outages since April 22, 2026 totaling 49h 46m of downtime. Each is summarised below. Incident details, duration, and resolution information.
We are currently seeing degraded performance on our platform. End users may experience latency when receiving responses from the backend chatbot services, and there may be a delay when logging into the admin portal. Our team is actively investigating and working to restore normal performance. We will share an update as soon as we have more information.
We are currently experiencing slower than normal response times for chatbot interactions and the Admin UI. Our team is actively investigating and working to restore optimal performance. Thank you for your patience.
The issue has been resolved ad services are now operating normally. We apologize for any inconvenience and appreciate your patience.
Chatbot service in Azure Americas has been restored. Webchat and other affected channels are operating normally, and we have confirmed full recovery through monitoring. We apologize for the disruption and thank you for your patience.
Incident currently resolved.
We have identified the issue and made changes to mitigate the issue. We are verifying all the services restored.
The issue is resolved after mitigation. We are currently monitoring the issue for now.
Azure Open AI has reported an ongoing incident as a result of which our LLM calls are failing. Azure is working to mitigate the issue.
It appears that they seem to have mitigated the issue, we are continuing to observe until we get the formal confirmation from them
The incident has been resolved as communicated by Azure.
We are actively working to investigate the incident Some customers are seeing degraded performance on Webchat
We are still investigating the issue
We have mitigated the incident and are continuing to monitor for sanity.
We are currently experiencing an issue impacting voice services. Our engineering teams are actively investigating the root cause and working to restore normal functionality as quickly as possible. We will share updates as they become available.
The issue with voice services has now been resolved, and services are back to normal.
Hi all We have a partial outage on our Group 5 Environment Some customers are not able to access their Aisera Products. We are actively looking into this incident and will post updates timely as we work to bring things up for the impacted Customers
We have narrowed down the issue to be due to db and issue on cloud provider. We are working with them to restore services
The issue has been resolved. We are working with the cloud rovider to obtain the RCA as the outage was on their end
Hi all We have identified that the environments for Customers who are part of our Group 4 deployments are down This is impacting all customers who are having URLs ending in .net. The team is actively investigating this incident and identifying the mitigation path
We have applied the fix and are monitoring the progress
The incident has been resolved, all services are back up now
We are actively investigating the issue and will provide periodic updates
The issue has been resolved, and services are now operating normally. We will continue to monitor the environment closely.
We are seeing major issues and degraded performance for Customers whose URLs are ending in .net Admin portal is not accessible, chat bot response are slow /intermittently down and all other services are degraded in performance. Our team is actively working with MSFT and investigating this, we will post updates as they happen
Team is still actively investigating the root cause
We are still investigating the issue
We are still actively investigating the root cause
Your services are up and running. We take the trust our customers place in us extremely seriously, and we deeply appreciate your patience as we worked diligently to mitigate this incident and restore full access to our products. Over the next few days, as we continue to identify the root cause and implement a permanent fix, you may experience occasional momentary service disruptions due to service restarts. We will keep you informed in the event the disruption is planned for a longer outage.
The incident is mitigated