Adaptavist Cloud Apps Outage History
Adaptavist Cloud Apps degraded · 2 active incidents · 1 long-running issue View live status →Pingoru has recorded 58 incidents for Adaptavist Cloud Apps: 56 in the last 12 months and 17 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 5 | 106 of 720 (15%) |
| May 2026 | 1 | 14 of 744 (2%) |
| June 2026 | 4 | 23 of 720 (3%) |
| July 2026 | 5 | 28 of 744 (4%) |
| August 2026 | 1 | 2 of 744 (0%) |
| September 2026 | 4 | 37 of 720 (5%) |
| October 2026 | 10 | 524 of 524 (100%) |
Incidents, newest first
Notice October 20, 2026 Loss of events for multiple customers in US on 17th and 18th October 1d 15h ScriptRunner for Jira Cloud
Started Oct 20, 2026, 01:27 AM UTC· resolved Oct 21, 2026, 04:33 PM UTC
- resolved Oct 20, 2026, 01:27 AM UTC
We have identified that one of the services in the US froze between 19:26 and 19:35 UTC on Oct 17 and between 16:10 and 16:33 UTC on Oct 18, losing a portion of the events affecting a few customers.
Notice October 13, 2026 Behaviours fail to load due to payload size exceeding Forge 5MB response limit 1d 21h ScriptRunner for Jira Cloud
Started Oct 13, 2026, 10:26 AM UTC· resolved Oct 15, 2026, 07:30 AM UTC
- identified Oct 13, 2026, 10:26 AM UTC
We have identified the cause of the issue with Behaviours causing the Behaviours list to not load for a small number of customers. We are currently working on creating a fix for the issue and will post a further update for this issue once a fix has been deployed.
- identified Oct 14, 2026, 09:17 AM UTC
The root cause of this incident has been identified, and a fix soon will be deployed.
- monitoring Oct 14, 2026, 10:05 AM UTC
We have deployed a fix to resolve the issue and will continue to monitor our services to ensure the incident is fully resolved. We apologise for any inconvenience caused.
- resolved Oct 15, 2026, 07:30 AM UTC
Our monitoring has now confirmed that the incident has been resolved and that the behaviours list is loading as normal again. We apologise for any inconvenience caused.
Major October 12, 2026 ScriptRunner Admin Pages Not Loading For Some Customers 3h 50m ScriptRunner for Jira Cloud, Enhanced Search for Jira Cloud, ScriptRunner for Confluence Cloud
Started Oct 12, 2026, 09:57 AM UTC· resolved Oct 12, 2026, 01:47 PM UTC
- investigating Oct 12, 2026, 09:57 AM UTC
We've identified an issue where admin pages are not loading for a subset of customers, we are investigating a fix for this now Apologies for any inconvenience caused
- identified Oct 12, 2026, 10:27 AM UTC
We have identified the root cause, the issue only affects connect admin pages We have identified the root cause: this issue only affects the Connect admin pages. Workaround: Please use the Forge ScriptRunner admin pages instead. You can access them via the Apps sidebar: 1. In the sidebar, select the top ScriptRunner app. 2. Look for the Forge admin pages, which feature a cog icon to the left of each page name.
- monitoring Oct 12, 2026, 01:42 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 12, 2026, 01:47 PM UTC
This incident has been resolved.
Notice October 6, 2026 Loss of script listener runs in the US on 2-3 Oct – ScriptRunner for Jira Cloud
Started Oct 06, 2026, 03:42 PM UTC· resolved Oct 06, 2026, 03:42 PM UTC
- resolved Oct 06, 2026, 03:42 PM UTC
We have identified that script listeners timed out approximately between 7 pm UTC on Oct 2 and 1 am UTC on Oct 3 due to the events spike from 1 customer, affecting other customers
Notice October 6, 2026 Lose of events for multiple customers in EU on 2nd October – ScriptRunner for Jira Cloud, ScriptRunner for Confluence Cloud
Started Oct 06, 2026, 03:17 PM UTC· resolved Oct 06, 2026, 03:17 PM UTC
- resolved Oct 06, 2026, 03:17 PM UTC
We have identified that event processor EU froze in the morning of 2nd October, losing events affecting multiple customers
Major October 1, 2026 Enhanced Search filters that contain Enhanced Search keywords may be overwritten 4d 1h ScriptRunner for Jira Cloud, Enhanced Search for Jira Cloud
Started Oct 01, 2026, 03:44 PM UTC· resolved Oct 05, 2026, 05:15 PM UTC
- identified Oct 01, 2026, 03:44 PM UTC
We have identified an issue that is causing Enhanced Search filters that contain Enhanced Search JQL Keywords and functions to be overwritten with the translated JQL query. We are working to restore the affected filters to the original query. Please avoid making an update to your filter if you can see the Enhanced Search function has been overwritten, and we will restore it for you as soon as possible.
- identified Oct 01, 2026, 05:41 PM UTC
Data recovery is underway and expected to complete in a few days. Thank you for your patience. If you need immediate assistance, please submit a support ticket.
- resolved Oct 05, 2026, 05:15 PM UTC
Recovery operations are now complete. We have restored all retrievable Enhanced Search original filter queries. Please note that a small number of filters could not be recovered. If your Enhanced Search filter is no longer visible in the Enhanced Search application, please contact our support team for immediate assistance and manual restoration. We will be reaching out to affected customers where further details are needed.
Major October 1, 2026 Requests to Atlassian's REST APIs from ScriptRunner failed 6h 25m
Started Oct 01, 2026, 01:00 AM UTC· resolved Oct 01, 2026, 07:25 AM UTC
- resolved Oct 01, 2026, 09:29 AM UTC
On 01st Oct 2026, between 01:00 UTC and 07:25 UTC Atlassian experienced this incident https://developer.status.atlassian.com/incidents/2ypy8lwt1prw The consequence of that problem meant that ScriptRunner for Jira Cloud, ScriptRunner for Confluence Cloud and Enhanced Search stopped receiving critical authentication information that is required for the apps to be able to make requests to Atlassian's REST APIs.
Major September 30, 2026 Workflow edit page falling to load 15d 3h ScriptRunner for Jira Cloud
Started Sep 30, 2026, 09:26 AM UTC· resolved Oct 15, 2026, 12:59 PM UTC
- investigating Sep 30, 2026, 09:26 AM UTC
We are investigating issues with the workflow edit page not loading.
- identified Sep 30, 2026, 10:19 AM UTC
We have identified the issue and have reported it to Atlassian to resolve it. We will update this page when there is a change.
- identified Oct 01, 2026, 01:49 PM UTC
We have identified the issue and isolated it to the post functions with very large scripts. Affected users can continue to edit scripts using the Script Runner Workflows page. Our team is actively working on a solution. We apologise for the inconvenience and appreciate your patience.
- identified Oct 01, 2026, 03:55 PM UTC
We are continuing to work on a fix for this issue that prevents workflows with large scripts from loading. We advise all customers experiencing this issue to edit the affected post function using the Workflows Admin page. Once on this page, we advise you to copy the script and add it to Script Manager as a script file. After doing this, you can then replace the inline script with the script file, which will reduce the post function size and allow it to start loading correctly again in the Jira Workflow.
- identified Oct 02, 2026, 09:42 AM UTC
We are still continuing to work on a fix for this issue and advise any customers affected by this issue to use the workaround provided in our previous update. We apologise for any inconvenience caused by this issue.
- identified Oct 10, 2026, 01:26 AM UTC
We are now working with Atlassian on a fix. We’ll provide an update shortly. Thank you for your patience.
- monitoring Oct 13, 2026, 10:17 AM UTC
A fix has been implemented and the service is now being closely monitored to ensure the issue remains resolved. We will provide another update once monitoring is complete or if there are any further changes. Thank you for your patience.
- resolved Oct 15, 2026, 12:59 PM UTC
This issue has been resolved. Please let us know if you experience any further problems, and thank you for your patience.
Notice September 29, 2026 Failure in forge issue mapping in postfunctions 20h 52m ScriptRunner for Jira Cloud
Started Sep 29, 2026, 02:34 PM UTC· resolved Sep 30, 2026, 11:26 AM UTC
- identified Sep 30, 2026, 09:52 AM UTC
We have confirmed an issue with when trying to resolve the `issue` variable in postfunction executions. We are looking to resolve this issue
- monitoring Sep 30, 2026, 09:53 AM UTC
We have enabled a fix for the `issue` variable, and will continue to monitor post function executions
- resolved Sep 30, 2026, 11:26 AM UTC
We have confirmed that the issue has resolved. Apologies for the inconvenience caused.
Notice September 19, 2026 [Retrospective] EU execution-service ioExecutor cap caused async script drops 2h 28m ScriptRunner for Jira Cloud
Started Sep 19, 2026, 03:31 PM UTC· resolved Sep 19, 2026, 06:00 PM UTC
- resolved Sep 19, 2026, 03:31 PM UTC
Some executions may have failed to complete on Sep 11 2026, between 16:00 UTC and 18:00 UTC due to an infrastructural bottleneck that has since been identified and sorted out.
Minor September 17, 2026 Unexpected errors affecting some script listeners 38m ScriptRunner for Jira Cloud
Started Sep 17, 2026, 10:39 AM UTC· resolved Sep 17, 2026, 11:18 AM UTC
- investigating Sep 17, 2026, 10:39 AM UTC
Some unexpected errors may have affected the execution of some script listeners in the past 48 hours. We have rolled back a change that is likely to have caused this issue and are monitoring the performance of the application.
- resolved Sep 17, 2026, 11:18 AM UTC
Only a handful of customers were impacted, and the incident was mitigated by rolling back the deployed changes.
Minor August 27, 2026 Caching resolution issue affected small number of script executions 1h 59m
Started Aug 27, 2026, 08:00 AM UTC· resolved Aug 27, 2026, 09:59 AM UTC
- resolved Aug 27, 2026, 10:50 AM UTC
A small number of scripts failed to run between 9:01am UTC and 9:59am UTC on the 27th Aug 2026. The issue is now resolved and scripts should be running normally. This affected ScriptRunner for Jira and Confluence Cloud. Apologies for any inconvenience caused.
Major July 30, 2026 Script executions delayed in event driven features in SR4JC and SR4CC 6h 26m ScriptRunner for Jira Cloud, ScriptRunner for Confluence Cloud
Started Jul 30, 2026, 12:49 PM UTC· resolved Jul 30, 2026, 07:15 PM UTC
- identified Jul 30, 2026, 02:54 PM UTC
We have identified script execution delays for Listeners and Workflows. The solution has been implemented and we are slowly processing the events and therefore executing the delayed scripts. This affects ScriptRunner for Jira Cloud and Confluence Cloud
- monitoring Jul 30, 2026, 03:07 PM UTC
We have patched the environment to start processing script execution requests again. Script executions are back to normal.
- resolved Jul 30, 2026, 07:15 PM UTC
We’re confident the ScriptRunner Cloud issues are now resolved, so we’re closing this incident. If you experience any further issues, please contact our team.
Minor July 28, 2026 Requests to Atlassian REST APIs experiencing increased rate limiting 1h 30m
Started Jul 28, 2026, 09:00 AM UTC· resolved Jul 28, 2026, 10:30 AM UTC
- resolved Jul 29, 2026, 07:29 AM UTC
Between 10:15 and 10:30 UTC, customers using ScriptRunner for Jira Cloud or Enhanced Search apps may have experienced increased rate limiting when accessing Jira REST APIs from their scripts, other automations or JQL searches. This was caused by a gradual release of Atlassian's new authentication mechanism for requests made as individual users. We rolled back the changes and apologise for any disruption.
Minor July 16, 2026 Conditions and validators not loading on Jira workflows draft screen 15m ScriptRunner for Jira Cloud
Started Jul 16, 2026, 08:37 AM UTC· resolved Jul 16, 2026, 08:52 AM UTC
- investigating Jul 16, 2026, 08:37 AM UTC
We have identified an issue where ScriptRunner conditions and validators are failing to load on the Jira Workflows screen when the Workflow is in draft mode As a workaround users can edit their conditions and validators via the ScriptRunner workflows admin page Apologies for any inconvenience caused
- resolved Jul 16, 2026, 08:52 AM UTC
The issue is caused by the deprecation of the legacy workflows page https://community.atlassian.com/forums/Jira-Cloud-Admins-articles/Final-notice-old-workflow-editor-deprecation-in-July-2026/ba-p/3247499 For users to edit their conditions and validators they will need to follow the instructions above to use the new workflow editor experience or edit their conditions and validators via the ScriptRunner Workflows Admin Page Thanks!
Major July 15, 2026 Smart Designer - Crashing when no Brand Kits available 12h 19m Mosaic: Content Formatting Macros, Tabs LaTeX HTML Templates
Started Jul 15, 2026, 10:55 AM UTC· resolved Jul 15, 2026, 11:15 PM UTC
- identified Jul 15, 2026, 10:55 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jul 15, 2026, 03:00 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 15, 2026, 11:15 PM UTC
This incident has been resolved.
Minor July 3, 2026 ScriptRunner DC to Cloud migration failures 7h 5m ScriptRunner for Jira Cloud
Started Jul 03, 2026, 09:02 AM UTC· resolved Jul 03, 2026, 04:07 PM UTC
- identified Jul 03, 2026, 09:02 AM UTC
We have identified an issue that is causing ScriptRunner migrations from DC to Cloud to fail. We are currently working on releasing a fix and will provide another update once the issue is resolved. We advise that migrations are not initiated until we have confirmed the fix is released, as any migrations to Cloud will currently fail.
- monitoring Jul 03, 2026, 10:29 AM UTC
A fix has been implemented to resolve the failing ScriptRunner migrations, and we are currently monitoring the system to ensure stability. Cloud migrations can now be initiated. If you encounter any further issues with your ScriptRunner Cloud migration, please raise a support ticket with our team.
- resolved Jul 03, 2026, 04:07 PM UTC
ScriptRunner Cloud migrations are operating normally. The underlying issue has been addressed, and we are monitoring the system to ensure continued stability. Thank you for your patience.
Notice June 16, 2026 Intermittent caching errors causing app settings to temporarily revert to default values in some cases 2h 24m ScriptRunner for Jira Cloud, ScriptRunner for Confluence Cloud
Started Jun 16, 2026, 12:31 PM UTC· resolved Jun 16, 2026, 02:55 PM UTC
- identified Jun 16, 2026, 12:31 PM UTC
Between 09:45 on 15/06/2026 and 09:14 on 16/06/2026 (UTC), intermittent caching errors caused ScriptRunner to temporarily fall back to default app settings for some customers. This may have affected scheduled job timing (defaulting to UTC), script timezones, and admin notification behaviour. We have identified the cause and are deploying a fix.
- monitoring Jun 16, 2026, 12:31 PM UTC
A fix has been deployed and affected settings have returned to normal. We will continue to monitor to confirm full resolution.
- resolved Jun 16, 2026, 02:55 PM UTC
Our monitoring has confirmed the fix has worked. We’ll continue reviewing the incident to help prevent recurrence. Once more, we apologise for any inconvenience caused and thank you for your patience.
Notice June 15, 2026 Certain Form fields fail to be saved in Forms builder and Quiz builder 16h 42m Forms for Confluence (Surveys, Quizzes, Polls & Votes)
Started Jun 15, 2026, 02:55 PM UTC· resolved Jun 16, 2026, 07:38 AM UTC
- identified Jun 15, 2026, 02:55 PM UTC
We have identified the root cause of the issue with Forms for Confluence, causing error to some forms and are implementing a mitigation. Our engineering team is actively working to restore service by fixing the issue We’ll provide an update shortly. We apologise for any inconvenience caused and thank you for your patience.
- investigating Jun 15, 2026, 02:58 PM UTC
We have identified and are investigating an issue with the Forms for Confluence service, which is causing error in some forms. Our engineering team is actively working to determine the cause and impact. We’ll provide an update shortly. We apologise for any inconvenience caused.
- resolved Jun 16, 2026, 07:38 AM UTC
Our monitoring has now confirmed that the issue with the Forms for Confluence service, causing errors in some forms has been resolved and that all systems and services are operating normally. We’ll continue reviewing the incident to help prevent recurrence. Once more, we apologise for any inconvenience caused and thank you for your patience.
Major June 4, 2026 Custom macro editing and deletion fails for Scriptrunner for confluence cloud 34m ScriptRunner for Confluence Cloud
Started Jun 04, 2026, 06:52 PM UTC· resolved Jun 04, 2026, 07:27 PM UTC
- investigating Jun 04, 2026, 06:52 PM UTC
Custom macro editing and deletion are failing in ScriptRunner for Confluence Cloud. We are currently investigating the issue. Custom macro creation is working as expected; the problem only affects editing and deleting existing custom macros.
- investigating Jun 04, 2026, 07:21 PM UTC
We have identified the root cause of the issue and are currently working on a fix. We'll provide another update as soon as we have more information.
- resolved Jun 04, 2026, 07:27 PM UTC
The issue has been fixed and the fix has been deployed. We are now monitoring the situation.
Notice June 1, 2026 Identified an issue affecting a minority of script executions 3h 41m ScriptRunner for Jira Cloud
Started Jun 01, 2026, 10:01 AM UTC· resolved Jun 01, 2026, 01:43 PM UTC
- investigating Jun 01, 2026, 10:01 AM UTC
We have identified an issue with the script executions on May 28th 2026 that might be affecting some customers. Our team is actively investigating the cause and working to determine the appropriate resolution.
- identified Jun 01, 2026, 10:05 AM UTC
We have identified the cause of the issue. Our team is currently implementing and validating a fix. We will provide further updates as we make progress
- monitoring Jun 01, 2026, 11:28 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 01, 2026, 01:43 PM UTC
At 13:21 28th May 2026 to 07:34 29th May 2026 UTC, there was an issue affecting script executions.
Notice May 6, 2026 Script Manager invisible to customer 14h 13m ScriptRunner for Jira Cloud, ScriptRunner for Confluence Cloud
Started May 06, 2026, 07:46 AM UTC· resolved May 06, 2026, 10:00 PM UTC
- resolved May 06, 2026, 07:46 AM UTC
Script Manager was unaccessible for a few hours between approximately 13:00 UTC and 22:00 UTC on 2026-05-05. Its visibility and accessibility have been restored. Script executions were unaffected.
Minor April 30, 2026 Atlassian delays in webhook delivery 5h 18m ScriptRunner for Jira Cloud, ScriptRunner for Confluence Cloud
Started Apr 30, 2026, 09:42 AM UTC· resolved Apr 30, 2026, 03:00 PM UTC
- monitoring Apr 30, 2026, 09:42 AM UTC
Atlassian is experiencing intermittent delays in wehbook delivery (as per Atlassian's status page). ScriptRunner users who rely on Atlassian events for the triggering of their scripts may subsequently be affected by such delays. We're monitoring the situation and will provide updates when available.
- monitoring Apr 30, 2026, 02:30 PM UTC
Atlassian has announced that the rollout of the fix for delays in delivering events has completed. They're currently monitoring the situation and will give updates once they can confirm the effectiveness of the fix.
- resolved Apr 30, 2026, 03:00 PM UTC
Atlassian published an update to their status page that their monitoring confirmed the issue with delays in delivering events is now resolved
Major April 20, 2026 Adaptavist Behaviours app is failing to install from the Atlassian marketplace 1d 1h Behaviours - ScriptRunner for Jira Cloud
Started Apr 20, 2026, 09:51 AM UTC· resolved Apr 21, 2026, 11:35 AM UTC
- investigating Apr 20, 2026, 09:51 AM UTC
We have identified an issue with the Behaviours App which is causing it to fail when trying to install the app from the Atlassian Marketplace. We are currently investigating what is causing this issue and will post a further update here once we have identified what is causing the issue. We apologise for any inconvenience caused.
- identified Apr 21, 2026, 07:45 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Apr 21, 2026, 08:14 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 21, 2026, 11:35 AM UTC
This incident has been resolved.
Major April 17, 2026 Behaviours app is hidden unexpectedly from the marketplace 3d 4h Behaviours - ScriptRunner for Jira Cloud
Started Apr 17, 2026, 07:27 AM UTC· resolved Apr 20, 2026, 11:32 AM UTC
- investigating Apr 17, 2026, 07:27 AM UTC
We have an identified an issue with the Behaviours App in the Atlassian Marketplace which is causing it to be hidden and unable to be installed. We are currently investigating what is causing this issue and will post a further update here once we have identified what is causing the issue. We apologise for any inconvenience caused.
- identified Apr 20, 2026, 06:26 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Apr 20, 2026, 08:16 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 20, 2026, 11:32 AM UTC
This incident has been resolved.