Adaptavist Cloud Apps incident
Intermittent caching errors causing app settings to temporarily revert to default values in some cases
Resolved after 2 hours 24 minutes, affecting ScriptRunner for Jira Cloud and ScriptRunner for Confluence Cloud, on June 16, 2026.
Our monitoring has confirmed the fix has worked. We’ll continue reviewing the incident to help prevent recurrence. Once more, we apologise for any inconvenience caused and thank you for your patience.
Affected components
Update timeline
- identified Jun 16, 2026, 12:31 PM UTC
Between 09:45 on 15/06/2026 and 09:14 on 16/06/2026 (UTC), intermittent caching errors caused ScriptRunner to temporarily fall back to default app settings for some customers. This may have affected scheduled job timing (defaulting to UTC), script timezones, and admin notification behaviour. We have identified the cause and are deploying a fix.
- monitoring Jun 16, 2026, 12:31 PM UTC
A fix has been deployed and affected settings have returned to normal. We will continue to monitor to confirm full resolution.
- resolved Jun 16, 2026, 02:55 PM UTC
Our monitoring has confirmed the fix has worked. We’ll continue reviewing the incident to help prevent recurrence. Once more, we apologise for any inconvenience caused and thank you for your patience.
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