Adaptavist Cloud Apps incident
Loss of events for multiple customers in US on 17th and 18th October
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Resolved after 1 day 15 hours, affecting ScriptRunner for Jira Cloud, on October 20, 2026.
We have identified that one of the services in the US froze between 19:26 and 19:35 UTC on Oct 17 and between 16:10 and 16:33 UTC on Oct 18, losing a portion of the events affecting a few customers.
Affected components
ScriptRunner for Jira Cloud
Update timeline
- resolved Oct 20, 2026, 01:27 AM UTC
We have identified that one of the services in the US froze between 19:26 and 19:35 UTC on Oct 17 and between 16:10 and 16:33 UTC on Oct 18, losing a portion of the events affecting a few customers.
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