Workflow edit page falling to load

Update timeline

1. investigating Sep 30, 2026, 09:26 AM UTC

   We are investigating issues with the workflow edit page not loading.

2. identified Sep 30, 2026, 10:19 AM UTC

   We have identified the issue and have reported it to Atlassian to resolve it. We will update this page when there is a change.

3. identified Oct 01, 2026, 01:49 PM UTC

   We have identified the issue and isolated it to the post functions with very large scripts. Affected users can continue to edit scripts using the Script Runner Workflows page. Our team is actively working on a solution. We apologise for the inconvenience and appreciate your patience.

4. identified Oct 01, 2026, 03:55 PM UTC

   We are continuing to work on a fix for this issue that prevents workflows with large scripts from loading. We advise all customers experiencing this issue to edit the affected post function using the Workflows Admin page. Once on this page, we advise you to copy the script and add it to Script Manager as a script file. After doing this, you can then replace the inline script with the script file, which will reduce the post function size and allow it to start loading correctly again in the Jira Workflow.

5. identified Oct 02, 2026, 09:42 AM UTC

   We are still continuing to work on a fix for this issue and advise any customers affected by this issue to use the workaround provided in our previous update. We apologise for any inconvenience caused by this issue.

6. identified Oct 10, 2026, 01:26 AM UTC

   We are now working with Atlassian on a fix. We’ll provide an update shortly. Thank you for your patience.

7. monitoring Oct 13, 2026, 10:17 AM UTC

   A fix has been implemented and the service is now being closely monitored to ensure the issue remains resolved. We will provide another update once monitoring is complete or if there are any further changes. Thank you for your patience.

8. resolved Oct 15, 2026, 12:59 PM UTC

   This issue has been resolved. Please let us know if you experience any further problems, and thank you for your patience.