ABBYY incident

FlexCapture Cloud US - Performance Degradation

Resolved after 2 hours 43 minutes, affecting US, on August 25, 2025.

resolved Aug 25, 2025, 05:37 PM UTC

The issue has been fully resolved, and we have not observed any further reoccurrences. Thank you for your patience and understanding while we worked to restore normal operations.

Started
Aug 25, 2025, 02:53 PM UTC
Resolved
Aug 25, 2025, 05:37 PM UTC
Duration
2h 43m
Detected by Pingoru
Aug 25, 2025, 02:53 PM UTC

Affected components

US

Update timeline

  1. investigating Aug 25, 2025, 02:53 PM UTC

    We have observed performance degradation in FlexCapture Cloud US. You may experience slowness in document processing times. We are actively investigating the issue for a resolution and will keep you informed of any significant developments.

  2. monitoring Aug 25, 2025, 03:32 PM UTC

    We have applied a fix and processing times should be stabilized. We are closely monitoring the situation.

  3. resolved Aug 25, 2025, 05:37 PM UTC

    The issue has been fully resolved, and we have not observed any further reoccurrences. Thank you for your patience and understanding while we worked to restore normal operations.

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