Resolved after 10 hours 19 minutes, affecting EU and US, on January 21, 2026.
The issue affecting the Vantage US environment has been resolved. Services are now operating normally. We will continue to monitor the system to ensure stability.
Affected components
Update timeline
- investigating Jan 21, 2026, 07:53 PM UTC
Our teams are actively investigating potential contributing factors and we will provide an update as soon as more information is available.
- investigating Jan 21, 2026, 08:16 PM UTC
We are continuing to investigate this issue.
- investigating Jan 21, 2026, 08:33 PM UTC
We are actively troubleshooting and investigating remediation steps. Thank you for your patience.
- investigating Jan 21, 2026, 09:04 PM UTC
Our teams are actively troubleshooting. Thank you for your patience.
- investigating Jan 21, 2026, 09:21 PM UTC
Our teams are working on a remediation. Thank you for your patience.
- identified Jan 21, 2026, 09:41 PM UTC
We’ve implemented improvement measures in the AU and EU regions, and services are operational. US remediation efforts are still ongoing.
- identified Jan 21, 2026, 09:48 PM UTC
We are continuing to work on a fix for this issue.
- identified Jan 21, 2026, 10:41 PM UTC
We are still observing the issue. Operations teams continues working to resolve it. We will update the status within 30 minutes or as soon as more information becomes available.
- identified Jan 21, 2026, 11:27 PM UTC
Vantage AU, EU, and US instances are fully functioning. However, there are still some internal errors being investigated.
- monitoring Jan 21, 2026, 11:53 PM UTC
We are seeing a recurrence of service issues in Vantage US. The team is actively working remediation.
- identified Jan 22, 2026, 12:10 AM UTC
We are actively addressing the issue in the US region. Thank you for your patience.
- identified Jan 22, 2026, 12:35 AM UTC
We are still actively addressing the issue in the US region.
- identified Jan 22, 2026, 01:13 AM UTC
We are working on a remediation for the US Region. Thank you for your patience.
- identified Jan 22, 2026, 01:45 AM UTC
The team is actively investigating the issue in the Vantage US environment and is applying corrective measures. We will provide further updates as progress continues.
- monitoring Jan 22, 2026, 02:14 AM UTC
The issue affecting the Vantage US environment has been resolved. Services are now operating normally. We will continue to monitor the system to ensure stability.
- resolved Jan 22, 2026, 06:13 AM UTC
This incident has been resolved.
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