ABBYY incident
FlexiCapture 12 All Instances - Failed to communicate with the online licensing service
Resolved after 1 day 6 hours, on February 2, 2026.
This incident has been resolved. Please reach out to support if you encounter any issues.
Update timeline
- investigating Feb 02, 2026, 01:47 PM UTC
Communication with the online licensing service is failing. We are actively investigating the cause and working on a resolution. Updates will be provided as they become available.
- investigating Feb 02, 2026, 04:30 PM UTC
The investigation is ongoing, and our teams are actively working on the matter. We will provide further updates when available.
- investigating Feb 02, 2026, 05:24 PM UTC
The investigation is ongoing, and our teams are actively working on the matter. We will provide further updates when available.
- investigating Feb 02, 2026, 10:08 PM UTC
The investigation is ongoing, and our teams are actively working on the matter. We will provide further updates when available.
- identified Feb 02, 2026, 10:51 PM UTC
A permanent fix is in progress and will take additional time to complete. As a temporary workaround, please reach out to Support for assistance.
- resolved Feb 03, 2026, 08:15 PM UTC
This incident has been resolved. Please reach out to support if you encounter any issues.
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