Zus Health incident
Some clients may not be able to access the ZAP in athena
Resolved after 1 hour 32 minutes, affecting Applications and EHR Integrations and 1 more, on July 27, 2026.
We can confirm that users of the ZAP in athenahealth are now able to open the ZAP as expected. There was no data loss during this incident.
Affected components
Update timeline
- investigating Jul 27, 2026, 03:25 PM UTC
We are currently investigating reports of potential issues with Zus App. At this time we have not confirmed an incident - our team is actively looking into the situation and will share an update as soon as we know more. Edit July 27 11:40am ET: We have confirmed that this issue only impacts users of the ZAP embedded in athenahealth. We have updated the title and impacted services of this incident as such.
- monitoring Jul 27, 2026, 04:03 PM UTC
The issue impacting users’ ability to open the ZAP in athena appears to have resolved. We are continuing to actively monitor this situation. We are also continuing to track athena’s own published incident, and will update this incident once we can confirm full resolution of the source issues.
- resolved Jul 27, 2026, 04:57 PM UTC
We can confirm that users of the ZAP in athenahealth are now able to open the ZAP as expected. There was no data loss during this incident.
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