Resolved after 7 hours 1 minute, affecting Applications and Zus App, on October 21, 2026.
We have confirmed with our upstream provider that the issue causing this incident has resolved.
Affected components
Update timeline
- investigating Oct 21, 2026, 02:06 PM UTC
We are aware of an intermittent issue with Generated Patient Summaries (GPS) due to an upstream provider issue. We are working with the provider to resolve the issue and will provide updates as we get them
- investigating Oct 21, 2026, 05:58 PM UTC
We continue to work with upstream dependencies on resolving this incident. Error rates have reduced but are not yet to zero. If any user experiences an issue with GPS, reloading the page or clicking the “Generate” button again should result in successful summary generation.
- monitoring Oct 21, 2026, 08:51 PM UTC
Intermittent errors appear to have subsided. We will leave this incident open in monitoring so we can confirm that all systems are fully operational.
- resolved Oct 21, 2026, 09:07 PM UTC
We have confirmed with our upstream provider that the issue causing this incident has resolved.
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