Zus Health incident

Elevated errors in FQS

Resolved after 55 minutes, affecting Applications and Zus App and 1 more, on August 24, 2026.

resolved Aug 24, 2026, 10:21 PM UTC

We have addressed the root cause of the FQS errors, and services are back to normal.

Started
Aug 24, 2026, 09:26 PM UTC
Resolved
Aug 24, 2026, 10:21 PM UTC
Duration
55m
Detected by Pingoru
Aug 24, 2026, 09:26 PM UTC

Affected components

ApplicationsZus AppData APIsFHIR APIs

Update timeline

  1. investigating Aug 24, 2026, 09:26 PM UTC

    The FQS API is returning elevated rates of 502 errors. This affects the REST and GraphQL APIs, Zus App, and reciprocity requests

  2. monitoring Aug 24, 2026, 10:13 PM UTC

    The team rolled back a bad deployment and error rates have dropped. We are continuing to monitor.

  3. resolved Aug 24, 2026, 10:21 PM UTC

    We have addressed the root cause of the FQS errors, and services are back to normal.

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